# A Survey on Hallucination in Large Language Models: Principles, Taxonomy, Challenges, and Open Questions
**Authors**: Lei Huang, Weijiang Yu, Weitao Ma, Weihong Zhong, Zhangyin Feng, Haotian Wang, Qianglong Chen, Weihua Peng, Xiaocheng Feng, Bing Qin, Ting Liu
> Harbin Institute of Technology800 Dongchuan RoadHarbinHeilongjiangChina150001lhuang@ir.hit.edu.cn
> Huawei Inc.Bantian SubdistrictShenzhenGuangdongChina518129weijiangyu8@gmail.com
> wtma@ir.hit.edu.cn
> whzhong@ir.hit.edu.cnHarbin Institute of Technology800 Dongchuan RoadHarbinHeilongjiangChina150001
> zyfeng@ir.hit.edu.cn
> wanght1998@gmail.comHarbin Institute of Technology800 Dongchuan RoadHarbinHeilongjiangChina150001
> chenqianglong.ai@gmail.com
> pengwh.hit@gmail.comHuawei Inc.Bantian SubdistrictShenzhenGuangdongChina518129
> xcfeng@ir.hit.edu.cn
> qinb@ir.hit.edu.cn
> tliu@ir.hit.edu.cnHarbin Institute of Technology800 Dongchuan RoadHarbinHeilongjiangChina150001
Abstract.
The emergence of large language models (LLMs) has marked a significant breakthrough in natural language processing (NLP), fueling a paradigm shift in information acquisition. Nevertheless, LLMs are prone to hallucination, generating plausible yet nonfactual content. This phenomenon raises significant concerns over the reliability of LLMs in real-world information retrieval (IR) systems and has attracted intensive research to detect and mitigate such hallucinations. Given the open-ended general-purpose attributes inherent to LLMs, LLM hallucinations present distinct challenges that diverge from prior task-specific models. This divergence highlights the urgency for a nuanced understanding and comprehensive overview of recent advances in LLM hallucinations. In this survey, we begin with an innovative taxonomy of hallucination in the era of LLM and then delve into the factors contributing to hallucinations. Subsequently, we present a thorough overview of hallucination detection methods and benchmarks. Our discussion then transfers to representative methodologies for mitigating LLM hallucinations. Additionally, we delve into the current limitations faced by retrieval-augmented LLMs in combating hallucinations, offering insights for developing more robust IR systems. Finally, we highlight the promising research directions on LLM hallucinations, including hallucination in large vision-language models and understanding of knowledge boundaries in LLM hallucinations.
Large Language Models, Hallucination, Factuality, Faithfulness copyright: acmlicensed journal: TOIS journalyear: 2024 journalvolume: 1 journalnumber: 1 article: 1 publicationmonth: 1 doi: 10.1145/3703155 ccs: Computing methodologies Natural language generation ccs: General and reference Surveys and overviews
1. Introduction
Recently, the emergence of large language models (LLMs) (Zhao et al., 2023d), exemplified by LLaMA (Touvron et al., 2023a, b), Claude (Antropic, 2024), Gemini (Anil et al., 2023; Reid et al., 2024) and GPT-4 (OpenAI, 2023), has ushered in a significant paradigm shift in natural language processing (NLP), achieving unprecedented progress in language understanding (Hendrycks et al., 2021; Huang et al., 2023a), generation (Zhang et al., 2023c; Zhu et al., 2023b) and reasoning (Wei et al., 2022; Kojima et al., 2022; Qiao et al., 2022; Yu et al., 2023b; Chu et al., 2023a). Furthermore, the extensive factual knowledge encoded within LLMs has demonstrated considerable advancements in leveraging LLMs for information seeking (Petroni et al., 2019; AlKhamissi et al., 2022), potentially reshaping the landscape of information retrieval systems (Zhu et al., 2023c). Nevertheless, in tandem with these remarkable advancements, concerns have arisen about the tendency of LLMs to generate hallucinations (Bang et al., 2023; Guerreiro et al., 2023a), resulting in seemingly plausible yet factually unsupported content. Further compounding this issue is the capability of LLMs to generate highly convincing and human-like responses (Sadasivan et al., 2023), which makes detecting these hallucinations particularly challenging, thereby complicating the practical deployment of LLMs, especially real-world information retrieval (IR) systems that have integrated into our daily lives like chatbots (OpenAI, 2022; Anthropic, 2023), search engines (Microsoft, 2023; AI, 2023), and recommender systems (Gao et al., 2023c; Li et al., 2023h). Given that the information provided by these systems can directly influence decision-making, any misleading information has the potential to spread false beliefs, or even cause harm.
Notably, hallucinations in conventional natural language generation (NLG) tasks have been extensively studied (Huang et al., 2021a; Ji et al., 2023a), with hallucinations defined as generated content that is either nonsensical or unfaithful to the provided source content. These hallucinations are categorized into two types: intrinsic hallucination, where the generated output contradicts the source content, and extrinsic hallucination, where the generated output cannot be verified from the source. However, given their remarkable versatility across tasks (Bubeck et al., 2023; Bang et al., 2023), understanding hallucinations in LLMs presents a unique challenge compared to models tailored for specific tasks. Besides, as LLMs typically function as open-ended systems, the scope of hallucination encompasses a broader concept, predominantly manifesting factual errors. This shift necessitates a reevaluation and adjustment of the existing taxonomy of hallucinations, aiming to enhance its adaptability in the evolving landscape of LLMs.
In this survey, we propose a redefined taxonomy of hallucination tailored specifically for applications involving LLMs. We categorize hallucination into two primary types: factuality hallucination and faithfulness hallucination. Factuality hallucination emphasizes the discrepancy between generated content and verifiable real-world facts, typically manifesting as factual inconsistencies. Conversely, faithfulness hallucination captures the divergence of generated content from user input or the lack of self-consistency within the generated content. This category is further subdivided into instruction inconsistency, where the content deviates from the userâs original instruction; context inconsistency, highlighting discrepancies from the provided context; and logical inconsistency, pointing out internal contradictions within the content. Such categorization refines our understanding of hallucinations in LLMs, aligning it closely with their contemporary usage.
Delving into the underlying causes of hallucinations in LLMs is essential not merely for enhancing the comprehension of these phenomena but also for informing strategies aimed at alleviating them. Recognizing the multifaceted sources of LLM hallucinations, our survey identifies potential contributors into three main aspects: data, training, and inference stages. This categorization allows us to span a broad spectrum of factors, providing a holistic view of the origins and mechanisms by which hallucinations may arise within LLM systems. Furthermore, we comprehensively outline a variety of effective detection methods specifically devised for detecting hallucinations in LLMs, as well as an exhaustive overview of benchmarks related to LLM hallucinations, serving as appropriate testbeds to assess the extent of hallucinations generated by LLMs and the efficacy of detection methods. Beyond evaluation, significant efforts have been undertaken to mitigate hallucinations of LLMs. These initiatives are comprehensively surveyed in our study, in accordance with the corresponding causes, spanning from data-related, training-related, and inference-related approaches. In addition, the effectiveness of retrieval-augmented generation (RAG) in mitigating hallucinations has garnered tremendous attention within the field. Despite the considerable potential of RAG, current systems inherently face limitations and even suffer from hallucinations. Accordingly, our survey undertakes an in-depth analysis of these challenges, aiming to provide valuable insights aimed at developing more robust RAG systems. We also highlight several promising avenues for future research, such as hallucinations in large vision-language models and understanding of knowledge boundaries in LLM hallucinations, paving the way for forthcoming research in the field.
Comparing with Existing Surveys. As hallucination stands out as a major challenge in generative AI, numerous research (Ji et al., 2023a; Rawte et al., 2023; Liu et al., 2023h; Zhang et al., 2023d; Wang et al., 2023e; Tonmoy et al., 2024) has been directed towards hallucinations. While these contributions have explored LLM hallucination from various perspectives and provided valuable insights, our survey seeks to delineate their distinct contributions and the comprehensive scope they encompass. Ji et al. (2023a) primarily shed light on hallucinations in pre-trained models for NLG tasks, leaving LLMs outside their discussion purview. Tonmoy et al. (2024) mainly focused on discussing the mitigation strategies combating LLM hallucinations. Besides, Liu et al. (2023h) took a broader view of LLM trustworthiness without delving into specific hallucination phenomena, whereas Wang et al. (2023e) provided an in-depth look at factuality in LLMs. However, our work narrows down to a critical subset of trustworthiness challenges, specifically addressing factuality and extending the discussion to include faithfulness hallucinations. To the best of our knowledge, Zhang et al. (2023d) presented research closely aligned with ours, detailing LLM hallucination taxonomies, evaluation benchmarks, and mitigation strategies. However, our survey sets itself apart through a unique taxonomy and organizational structure. We present a detailed, layered classification of hallucinations and conduct a more comprehensive analysis of the causes of hallucinations. Crucially, our proposed mitigation strategies are directly tied to these causes, offering a targeted and coherent framework for addressing LLM hallucinations.
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forked edges, for tree= grow=east, reversed=true, anchor=base west, parent anchor=east, child anchor=west, base=left, font=, rectangle, draw=hidden-draw, rounded corners, align=left, minimum width=4em, edge+=darkgray, line width=1pt, s sep=3pt, inner xsep=2pt, inner ysep=3pt, ver/.style=rotate=90, child anchor=north, parent anchor=south, anchor=center, , where level=1text width=4.5em,font=,, where level=2text width=8em,font=,, where level=3text width=7.5em,font=,, where level=4text width=7em,font=,, [ Hallucinations in Large Language Models, ver, color=carminepink!100, fill=carminepink!15, text=black [ Hallucination Causes (§ 3), color=harvestgold!100, fill=harvestgold!100, text=black [ Hallucination from Data, color=harvestgold!100, fill=harvestgold!60, text=black [ Misinformation and Biases, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Lin et al. (2022); Lee et al. (2022a); Bender et al. (2021) , cause_leaf, text width=20em ] ] [ Knowledge Boundary, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Singhal et al. (2023); Katz et al. (2023); Onoe et al. (2022) , cause_leaf, text width=20em ] ] [ Inferior Alignment Data, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Gekhman et al. (2024); Li et al. (2024c) , cause_leaf, text width=20em ] ] ] [ Hallucination from Training, color=harvestgold!100, fill=harvestgold!60, text=black [ Hallucination from Pre-training, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Li et al. (2023i); Liu et al. (2023a); Wang and Sennrich (2020) , cause_leaf, text width=20em ] ] [ Hallucination from SFT, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Schulman (2023); Yang et al. (2023a); Zhang et al. (2023a) , cause_leaf, text width=20em ] ] [ Hallucination from RLHF, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Cotra (2021); Perez et al. (2023); Wei et al. (2023); Sharma et al. (2023) , cause_leaf, text width=20em ] ] ] [ Hallucination from Inference, color=harvestgold!100, fill=harvestgold!60, text=black [ Imperfect Decoding Strategies, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Stahlberg and Byrne (2019); Holtzman et al. (2020) , cause_leaf, text width=20em ] ] [ Over-confidence, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Miao et al. (2021); Chen et al. (2022a, 2023a); Liu et al. (2023i) , cause_leaf, text width=20em ] ] [ Softmax Bottleneck, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Miao et al. (2021); Chang and McCallum (2022) , cause_leaf, text width=20em ] ] [ Reasoning Failure, color=harvestgold!100, fill=harvestgold!40, text=black [ e.g. Zheng et al. (2023); Berglund et al. (2023) , cause_leaf, text width=20em ] ] ] ] [ Hallucination Detection and Benchmarks(§ 4), color=cyan!100, fill=cyan!100, text=black [ Hallucination Detection, color=cyan!100, fill=cyan!60, text=black [ Factuality Hallucination Detection, color=cyan!100, fill=cyan!30, text=black [ e.g. Min et al. (2023b); Dhuliawala et al. (2023); Manakul et al. (2023) , detect_leaf, text width=20em ] ] [ Faithfulness Hallucination Detection, color=cyan!100, fill=cyan!30, text=black [ e.g. Maynez et al. (2020); Scialom et al. (2021); Fabbri et al. (2022) , detect_leaf, text width=20em ] ] ] [ Hallucination Benchmarks, color=cyan!100, fill=cyan!60, text=black [ Hallucination Evaluation Benchmarks, color=cyan!100, fill=cyan!30, text=black [ e.g. TruthfulQA (Lin et al., 2022), HalluQA (Cheng et al., 2023), HaluEval-2.0 (Li et al., 2024c) , detect_leaf, text width=20em ] ] [ Hallucination Detection Benchmarks, color=cyan!100, fill=cyan!30, text=black [ e.g. SelfCheckGPT-Wikibio (Miao et al., 2023), HaluEval (Li et al., 2023b), FELM (Chen et al., 2023e) , detect_leaf, text width=20em ] ] ] ] [ Hallucination Mitigation (§ 5), color=lightgreen!100, fill=lightgreen!100, text=black [ Mitigating Data-related Hallucinations, color=lightgreen!100, fill=lightgreen!60, text=black [ Data Filtering, color=lightgreen!100, fill=lightgreen!40, text=black [ e.g. Gunasekar et al. (2023); Touvron et al. (2023b); Abbas et al. (2023) , mitigate_leaf, text width=20em ] ] [ Model Editing, color=lightgreen!100, fill=lightgreen!40, text=black [ e.g. Mitchell et al. (2022b); Huang et al. (2023d); Dai et al. (2022b) , mitigate_leaf, text width=20em ] ] [ Retrieval-Augmented Generation, color=lightgreen!100, fill=lightgreen!40, text=black [ e.g. Ram et al. (2023); Yu et al. (2023c); Gao et al. (2023a) , mitigate_leaf, text width=20em ] ] ] [ Mitigating Training-related Hallucinations, color=lightgreen!100, fill=lightgreen!60, text=black [ Mitigating Pre-training- related Hallucination, color=lightgreen!100, fill=lightgreen!40, text=black [ e.g. Li et al. (2023i); Liu et al. (2023f, a); Shi et al. (2023b) , mitigate_leaf, text width=20em ] ] [ Mitigating Misalignment Hallucination, color=lightgreen!100, fill=lightgreen!40, text=black [ e.g. Wei et al. (2023); Sharma et al. (2023); Rimsky (2023b) , mitigate_leaf, text width=20em ] ] ] [ Mitigating Inference-related Hallucinations, color=lightgreen!100, fill=lightgreen!60, text=black [ Factuality Enhanced Decoding, color=lightgreen!100, fill=lightgreen!40, text=black [ e.g. Lee et al. (2022b); Li et al. (2023f); Chuang et al. (2023) , mitigate_leaf, text width=20em ] ] [ Faithfulness Enhanced Decoding, color=lightgreen!100, fill=lightgreen!40, text=black [ e.g. Wan et al. (2023); Shi et al. (2023a); Chang et al. (2023a) , mitigate_leaf, text width=20em ] ] ] ] ]
Figure 1. The main content flow and categorization of this survey.
Organization of this Survey. In this survey, we present a comprehensive overview of the latest developments in LLM hallucinations, as shown in Fig 1. We commence by constructing a taxonomy of hallucinations in the realm of LLM (§ 2). Subsequently, we analyze factors contributing to LLM hallucinations in depth (§ 3), followed by a review of various strategies and benchmarks employed for the reliable detection of hallucinations in LLMs (§ 4). We then detail a spectrum of approaches designed to mitigate these hallucinations (§ 5). Concluding, we delve into the challenges faced by current RAG systems (§ 6) and delineate potential pathways for forthcoming research (§ 7).
2. Definitions
For the sake of a comprehensive understanding of hallucinations in LLMs, we commence with a succinct introduction to LLMs (§ 2.1), delineating the scope of this survey. Subsequently, we delve into the training stages of LLMs (§ 2.2), as a thorough understanding of the training mechanisms contributes significantly to elucidating the origins of hallucinations. Lastly, we expound upon the concept of hallucinations in LLMs (§ 2.3), further categorizing it into two distinct types.
2.1. Large Language Models
Before delving into the causes of hallucination, we first introduce the concept of LLMs. Typically, LLMs refer to a series of general-purpose models that leverage the transformer-based language model architecture and undergo extensive training on massive textual corpora with notable examples including GPT-3 (Brown et al., 2020), PaLM (Chowdhery et al., 2023), LLaMA (Touvron et al., 2023b), GPT-4 (OpenAI, 2023) and Gemini (Reid et al., 2024). By scaling the amount of data and model capacity, LLMs raise amazing emergent abilities, typically including in-context learning (ICL) (Brown et al., 2020), chain-of-thought prompting (Wei et al., 2022) and instruction following (Peng et al., 2023).
2.2. Training Stages of Large Language Models
The attributes and behaviors of LLMs are deeply intertwined with their training processes. LLMs undergo three primary training stages: pre-training, supervised fine-tuning (SFT), and reinforcement learning from human feedback (RLHF). Analyzing these stages provides insight into hallucination origins in LLMs, as each stage equips the model with specific capabilities.
2.2.1. Pre-training
Pre-training is widely acknowledged as a foundational stage for LLM to acquire knowledge and capabilities (Zhou et al., 2023b). During this phase, LLMs engage in autoregressive prediction of subsequent tokens within sequences. Through self-supervised training on extensive textual corpora, LLMs acquire knowledge of language syntax, world knowledge, and reasoning abilities, thereby laying a solid groundwork for further fine-tuning. Besides, recent research (Sutskever, 2023; Delétang et al., 2023) suggests that predicting subsequent words is akin to losslessly compressing significant information. The essence of LLMs lies in predicting the probability distribution for upcoming words. Accurate predictions indicate a profound grasp of knowledge, translating to a nuanced understanding of the world.
2.2.2. Supervised Fine-Tuning
While LLMs acquire substantial knowledge and capabilities during the pre-training stage, itâs crucial to recognize that pre-training primarily optimizes for completion. Consequently, pre-trained LLMs fundamentally serve as completion machines, which can lead to a misalignment between the next-word prediction objective of LLMs and the userâs objective of obtaining desired responses. To bridge this gap, SFT (Zhang et al., 2023b) has been introduced, which involves further training LLMs using a meticulously annotated set of (instruction, response) pairs, resulting in enhanced capabilities and improved controllability of LLMs. Furthermore, recent studies (Chung et al., 2022; Iyer et al., 2022) have confirmed the effectiveness of supervised fine-tuning to achieve exceptional performance on unseen tasks, showcasing their remarkable generalization abilities.
2.2.3. Reinforcement Learning from Human Feedback
While the SFT process successfully enables LLMs to follow user instructions, there is still room for them to better align with human preferences. Among various methods that utilize human feedback, RLHF stands out as an representative solution for aligning with human preferences through reinforcement learning (Christiano et al., 2017; Stiennon et al., 2020; Ouyang et al., 2022). Typically, RLHF employs a preference model (Bradley and Terry, 1952) trained to predict preference rankings given a prompt alongside a pair of human-labeled responses. To align with human preferences, RLHF optimizes the LLM to generate outputs that maximize the reward provided by the trained preference model, typically employing a reinforcement learning algorithm, such as Proximal Policy Optimization (PPO) (Schulman et al., 2017). Such integration of human feedback into the training loop has proven effective in enhancing the alignment of LLMs, guiding them toward producing high-quality and harmless responses.
Table 1. Examples of each category of LLM hallucinations. Content marked in Red represents the hallucinatory output, while content marked in Blue indicates user instruction or provided context that contradicts the LLM hallucination.
.
Category Type Example Dialog Explanation Factual Contradiction Instruction: What are Thomas Edisonâs main contributions to science and technology? Response: Thomas Edison developed the first practical tele- phone and invented the light bulb. The response is factually incorrect. In reality, Edison improved the light bulb, building on earlier desi- gns by others, and Alexander Graham Bell inven - ted the telephone. Factuality Hallucination Factual Fabrication Instruction: What are the major environmental impacts of the construction of the Eiffel Tower? Response: The construction of the Eiffel Tower in 1889 led to the extinction of the Parisian tiger, a species that played a crucial role in the regionâs ecosystem. Additionally, it is wid- ely recognized as the event that sparked the global green architecture movement. The response erroneously states that the construction of the Eiffel Tower led to the extinction of the âParisian tigerâ and sparked the global green architecture move- ment. In fact, there is no evidence of a âParisian tig- erâ ever existing, making this a fabricated claim. Moreover, attributing the origins of green architec- ture to the Eiffel Tower is an exaggeration, as this movement has diverse roots and cannot be traced back to a single event. Instruction Inconsistency Instruction: Translate the English question into Spanish: âWhat is the capital of France?â Response: The capital of France is Paris. The user explicitly provided an instruction to translate the English question into Spanish. Instead of perform- ing the translation as instructed, the LLM chose to answer the question. Context Inconsistency Retrieved context: The Nile is a major north-flowing river in northeastern Africa. Itâs traditionally considered the longest river in the world. Originating in the Great Lakes region of central Africa, it flows through several countries before emptying into the Mediterranean Sea. Instruction: Summarize the retrieval document above. Response: The Nile originates from the mountain ranges of central Africa and flows into the Mediterranean. The summary incorrectly states that the Nile originates from the âmountain ranges of central Africaâ, while the paragraph mentions that the Nile originates in the Great Lakes region of central Africa. Faithfulness Hallucination Logical Inconsistency Instruction: Solve the equation 2x + 3 = 11 step by step. Response: Step 1: Subtract 3 from both sides to get: 2x = 8. Step 2: Divide both sides by 2 to get: x = 3. So the result of the equation is x=3. The first step correctly isolates the term with x to get 2x = 8. However, the next step inaccurately divides 8 by 2 to yield a result of x = 3, which is inconsistent with the earlier reasoning.
2.3. Hallucinations in Large Language Models
The concept of hallucination traces its roots to the fields of pathology and psychology and is defined as the perception of an entity or event that is absent in reality (Macpherson and Platchias, 2013). Within the realm of NLP, hallucination is typically referred to as a phenomenon in which the generated content appears nonsensical or unfaithful to the provided source content (Filippova, 2020; Maynez et al., 2020). This concept bears a loose resemblance to the phenomenon of hallucination observed in human psychology. Generally, hallucinations in natural language generation tasks can be categorized into two primary types: intrinsic hallucination and extrinsic hallucination (Huang et al., 2021b; Li et al., 2022b; Ji et al., 2023a).
Specifically, intrinsic hallucinations pertain to the model outputs that directly conflict with the provided source context. On the other hand, extrinsic hallucinations involve outputs that cannot be verified using the provided source context or external knowledge bases. This means the generated text is neither supported by nor directly contradicts the available information, rendering the output unverifiable and potentially misleading.
However, in the era of LLMs, the versatile capabilities of these models have facilitated their widespread use across diverse fields, highlighting limitations in existing task-specific categorization paradigms. Considering that LLMs place a significant emphasis on user-centric interactions and prioritize alignment with user directives, coupled with the fact that their hallucinations predominantly surface at factual levels, we introduce a more granular taxonomy building upon the foundational work by Ji et al. (2023a). This refined taxonomy seeks to encapsulate the distinct intricacies associated with LLM hallucinations. To provide a more intuitive illustration of our definition of LLM hallucination, we present examples for each type of hallucination in Table 1, namely factuality hallucination and faithfulness hallucination.
2.3.1. Factuality Hallucination
The emergence of LLMs marks a significant shift from traditional task-specific toolkits to AI assistants that have a heightened focus on open-domain interactions. This shift is primarily attributed to their vast parametric factual knowledge. However, existing LLMs occasionally exhibit tendencies to produce outputs that are either inconsistent with real-world facts or unverifiable (Li et al., 2024c), posing challenges to the trustworthiness of artificial intelligence. In this context, we categorize these factuality hallucinations into two primary types:
Factual Contradiction refers to situations where the LLMâs output contains facts that can be grounded in real-world information, but present contradictions. This type of hallucination occurs most frequently and arises from diverse sources, encompassing the LLMâs capture, storage, and expression of factual knowledge. Depending on the error type of contradictions, it can be further divided into two subcategories: entity-error hallucination and relation-error hallucination.
- Entity-error hallucination refers to the situations where the generated text of LLMs contains erroneous entities. As shown in Table 1, when asked about âthe inventor of the telephoneâ, the model erroneously states âThomas Edisonâ, conflicting with the real fact that it was âAlexander Graham Bellâ.
- Relation-error hallucination refers to instances where the generated text of LLMs contains wrong relations between entities. As shown in Table 1, when inquired about âthe inventor of the light bulbâ, the model incorrectly claims âThomas Edisonâ, despite the fact that he improved upon existing designs and did not invent it.
Factual Fabrication refers to instances where the LLMâs output contains facts that are unverifiable against established real-world knowledge. This can be further divided into unverifiability hallucination and overclaim hallucination.
- Unverifiability hallucination pertains to statements that are entirely non-existent or cannot be verified using available sources. As shown in Table 1, when asked about âthe major environmental impacts of the construction of the Eiffel Towerâ, the model incorrectly states that âthe construction led to the extinction of the Parisian tigerâ, a species that does not exist and thus, this claim cannot be substantiated by any historical or biological record.
- Overclaim hallucination involves claims that lack universal validity due to subjective biases. As shown in Table 1, the model claims that âthe Eiffel Towerâs construction is widely recognized as the event that sparked the global green architecture movement.â This is an overclaim, as there is no broad consensus or substantial evidence to support the statement.
2.3.2. Faithfulness Hallucination
LLMs are inherently trained to align with user instructions. As the use of LLMs shifts towards more user-centric applications, ensuring their consistency with user-provided instructions and contextual information becomes increasingly vital. Furthermore, LLMâs faithfulness is also reflected in the logical consistency of its generated content. From this perspective, we categorize three subtypes of faithfulness hallucinations:
Instruction inconsistency refers to the LLMâs outputs that deviate from a userâs directive. While some deviations might serve safety guidelines, the inconsistencies here signify unintentional misalignment with non-malicious user instructions. As described in Table 1, the userâs actual intention is translation, However, the LLM erroneously deviated from the userâs instruction and performed a question-answering task instead.
Context inconsistency points to instances where the LLMâs output is unfaithful with the userâs provided contextual information. For example, as shown in Table 1, the user mentioned the Nileâs source being in the Great Lakes region of central Africa, yet the LLMâs response contradicted the context.
Logical inconsistency underscores when LLM outputs exhibit internal logical contradictions, often observed in reasoning tasks. This manifests as inconsistency both among the reasoning steps themselves and between the steps and the final answer. For example, as shown in Table 1, while the reasoning step of dividing both sides of the equation by 2 is correct, the final answer of x=4 is inconsistent with the reasoning chain, leading to an incorrect result.
3. Hallucination Causes
LLM hallucinations have multifaceted origins, spanning the entire spectrum of LLMsâ capability acquisition process. In this section, we delve into the root causes of hallucinations in LLMs, primarily categorized into three key aspects: (1) Data (§ 3.1), (2) Training (§ 3.2), and (3) Inference (§ 3.3).
3.1. Hallucination from Data
Data for training LLMs are comprised of two primary components: (1) pre-training data, through which LLMs acquire their general capabilities and factual knowledge (Zhou et al., 2023b), and (2) alignment data, which teach LLMs to follow user instructions and align with human preferences (Wang et al., 2023i). Although these data constantly expand the capability boundaries of LLMs, they inadvertently become the principal contributors to LLM hallucinations. This primarily manifests in three aspects: the presence of misinformation and biases in the flawed pre-training data sources (§ 3.1.1), the knowledge boundary inherently bounded by the scope of the pre-training data (§ 3.1.2), and the hallucinations induced by inferior alignment data (§ 3.1.3).
3.1.1. Misinformation and biases
Neural networks possess an intrinsic tendency to memorize training data (Carlini et al., 2021), and this memorization tendency grows with model size (Carlini et al., 2022; Chowdhery et al., 2023). In general, the inherent memorization capability is a double-edged sword in the fight against hallucinations. On the one hand, the capacities of LLMs to memorize suggests their potential to capture profound world knowledge. On the other hand, it becomes problematic in the context of misinformation and biases present within pre-training data and may inadvertently be amplified, manifesting as imitative falsehood (Lin et al., 2022) and the reinforcement of societal biases. For a more comprehensive understanding, detailed examples are presented in Table 2.
Table 2. Examples of Hallucinations from Misinformation and Biases. The table categorizes hallucinations arising from flawed data sources into imitative falsehoods, duplication bias, and social biases. Each category is accompanied by a premise outlining the data issue, user input, and the LLMâs hallucinatory output, and an explanation for the occurrence, aiding comprehension of these complex phenomena.
| Type | Premise | Input | Model Ouput | Explanation |
| --- | --- | --- | --- | --- |
| Imitative Falsehood | Within the LLMâs training data, a frequently referenced but incorrect fact appears multiple times: Thomas Edison invented the light bulb. | Who is credited with the invention of the light bulb? | Thomas Edison is credited with the invention of the light bulb. | While Edison improved the light bulbâs design, he was not its sole inventor. The modelâs answer reflects a misconception prevalent in its training data, exemplifying an imitative falsehood. |
| Societal Biases | In the modelâs training data, certain names may frequently be associated with specific nationalities. | Provide a summary of the following news: Dr. Kim recently published a breakthrough paper on quantum computing. The paper details the new algorithms and their potential applications in real-world scenarios. It has been hailed as revolutionary by experts. | Dr. Kim from South Korea recently published a paper on quantum computing, detailing new algorithms and their applications. | The model erroneously added âSouth Koreaâ based on the name âKimâ revealing its bias in linking certain names to specific nationalities, which can cause hallucinations in the summary. |
Imitative Falsehood. Misinformation such as fake news and unfounded rumors has been widely spread among social media platforms and gradually serves as a significant contributor to LLM hallucinations. The increasing demand for large-scale corpora for pre-training necessitates the employment of heuristic data collection methods. While facilitating the acquisition of extensive data, challenges arise in maintaining consistent data quality, which inevitably introduces such misinformation in pre-training data (Bender et al., 2021; Weidinger et al., 2021). In this situation, LLMs will increase the likelihood of generating such false statements due to their remarkable memorization capabilities, leading to imitative falsehoods. The issue is further exacerbated by the fact that LLMs have drastically lowered the barriers to content creation, posing considerable risks to the trustworthiness of public discourse and internet ecosystems.
Societal Biases. In addition to misinformation, biases are also deeply rooted in social media platforms, showing up variously, like biased hiring, prejudiced news, and hate-spewing. As a purely negative phenomenon, biases and hallucinations have obvious differences, mainly manifested as stereotypes spreading and social inequalities. However, certain biases are intrinsically tied to hallucinations, especially those related to gender (Paullada et al., 2021) and nationality (Narayanan Venkit et al., 2023; Ladhak et al., 2023). For instance, LLMs might associate the profession of nursing with females, even when gender isnât explicitly mentioned in the user-provided context, exemplifying context inconsistency as discussed in Section (§ 2.3). Such biases can be inadvertently acquired from internet-based texts, which are rife with diverse and biased viewpoints, and subsequently be propagated into the generated content (Ladhak et al., 2023).
Table 3. Example of Knowledge Boundary. Content marked in Red represents the hallucinatory output.
| Type | Input | Model Ouput | Explanation |
| --- | --- | --- | --- |
| Long-tail Knowledge | What causes phenylketonuria? | Phenylketonuria is caused by a mutation in the hemoglobin gene, which results in an unusual interaction with hemoglobin, affecting its ability to transport oxygen in the bloodstream. | The correct cause of phenylketonuria is mutations in the PAH gene. Such specialized medical information is less frequently encountered in the training corpus, making LLMs struggle to memorize. |
| Up-to-date Knowledge | Who will be the Democratic Party candidate for the 2024 US presidential election? | Michelle Obama has announced her candidacy and is leading in the polls, with significant endorsements from key Democratic figures such as Barack Obama and Bernie Sanders. She has also outlined a policy platform focusing on healthcare reform and climate change initiatives. | After President Joe Biden announced his withdrawal from the race on July 21, 2024, he endorsed Kamala Harris as the Democratic Party candidate. Such hallucinations arise because LLMsâ parametric knowledge cannot be updated in real-time, leading to potential fabrication regarding current events. |
| Copyright-sensitive Knowledge | Describe the ending of the novel âThe Secrets of the Alchemistâ that was published last year. | In the dramatic conclusion of âThe Secrets of the Alchemistâ, the protagonist discovers the true secret behind the philosopherâs stone, leading to a peaceful resolution with all characters sharing in the wisdom. | The novel âThe Secrets of the Alchemistâ is under copyright protection, and LLMs have not been trained directly on such copyrighted materials. Thus, the modelâs output fabricates details about the bookâs ending. |
3.1.2. Knowledge Boundary.
While the vast pre-training corpora have empowered LLMs with extensive factual knowledge, they inherently possess knowledge boundaries. These boundaries arise primarily from two sources: (1) the inability of LLMs to memorize all factual knowledge encountered during pre-training, especially the less frequent long-tail knowledge; and (2) the intrinsic boundary of the pre-training data itself, which does not include rapidly evolving world knowledge or content restricted by copyright laws. Consequently, when LLMs encounter information that falls outside their limited knowledge boundaries, they are more susceptible to generating hallucinations. We present detailed examples for clear illustration in Table 3.
Long-tail Knowledge. The distribution of knowledge within the pre-training corpora is inherently non-uniform, which results in LLMs demonstrating varying levels of proficiency across different types of knowledge. Recent studies have highlighted a strong correlation between the modelâs accuracy on general domain questions and the volume of relevant documents (Kandpal et al., 2023) or entity popularity (Mallen et al., 2023) within the pre-training corpora. Furthermore, given that LLMs are predominantly trained on extensive general domain corpora (Penedo et al., 2023; Raffel et al., 2020; Gao et al., 2021a), they may exhibit deficits in domain-specific knowledge. This limitation becomes particularly evident when LLMs are confronted with tasks that require domain-specific expertise, such as medical (Li et al., 2023e; Singhal et al., 2023) and legal (Yu et al., 2022; Katz et al., 2023) questions, these models may exhibit pronounced hallucinations, often manifesting as factual fabrication.
Up-to-date Knowledge. Beyond the shortfall in long-tail knowledge, another intrinsic limitation concerning the knowledge boundaries within LLMs is their constrained capacity for up-to-date knowledge. The factual knowledge embedded within LLMs exhibits clear temporal boundaries and can become outdated over time (Onoe et al., 2022; Kasai et al., 2022; Li et al., 2023g). Once these models are trained, their internal knowledge is never updated. This poses a challenge given the dynamic and ever-evolving nature of our world. When confronted with queries that transcend their temporal scope, LLMs often resort to fabricating facts or providing answers that might have been correct in the past but are now outdated.
Copyright-sensitive Knowledge. Due to licensing restrictions (Reuters, 2023), existing LLMs are legally constrained to training on corpora that are publicly licensed (Gao et al., 2021a; Computer, 2023) or otherwise available for use without infringing copyright laws (Henderson et al., 2022; ArXiv, 2023). This limitation significantly impacts the breadth and diversity of knowledge that LLMs can legally acquire. A significant portion of valuable knowledge, encapsulated in copyrighted materials such as recent scientific research, proprietary data, and copyrighted literary works, remains inaccessible to LLMs. This exclusion creates a knowledge gap, leading to potential hallucinations when LLMs attempt to generate information in domains where their training data is inaccessible (Min et al., 2023a).
3.1.3. Inferior Alignment Data
After the pre-training stage, LLMs have embedded substantial factual knowledge within their parameters, thereby establishing obvious knowledge boundaries. During the supervised fine-tuning (SFT) stage, LLMs are typically trained on instruction pairs labeled by human annotators, potentially introducing new factual knowledge that extends beyond the knowledge boundary established during pre-training. Gekhman et al. (2024) analyzed the training dynamics of incorporating new factual knowledge during the SFT process and found that LLMs struggle to acquire such new knowledge effectively. Most importantly, they discovered a correlation between the acquisition of new knowledge through SFT and increased hallucinations, suggesting that introducing new factual knowledge encourages LLMs to hallucinate. Additionally, Li et al. (2024c) conducted extensive analysis on the effect of instructions in producing hallucinations. Findings indicated that task-specific instructions which primarily focus on task format learning, tend to yield a higher proportion of hallucinatory responses. Moreover, overly complex and diverse instructions also lead to increased hallucinations.
3.2. Hallucination from Training
As detailed in Section 2.2, the distinct stages of training impart various capabilities to LLMs, with pre-training focusing on acquiring general-purpose representations and world knowledge, and alignment enables LLMs to better align with user instructions and preferences. While these stages are critical for equipping LLMs with remarkable capabilities, shortfalls in either stage can inadvertently pave the way for hallucinations.
3.2.1. Hallucination from Pre-training
Pre-training constitutes the foundational stage for LLMs, predominantly utilizing a transformer-based architecture following the paradigm established by GPT (Radford et al., 2018, 2019; Brown et al., 2020), and further developed by OPT (Zhang et al., 2022), Falcon (Penedo et al., 2023), and Llama-2 (Touvron et al., 2023b). This stage employs a causal language modeling objective, where models learn to predict subsequent tokens solely based on preceding ones in a unidirectional, left-to-right manner. While facilitating efficient training, it inherently limits the ability to capture intricate contextual dependencies, potentially increasing risks for the emergence of hallucination (Li et al., 2023i). Moreover, recent research has exposed that LLMs can occasionally exhibit unpredictable reasoning hallucinations spanning both long-range and short-range dependencies, which potentially arise from the limitations of soft attention (Hahn, 2020; Chiang and Cholak, 2022), where attention becomes diluted across positions as sequence length increases. Notably, the phenomenon of exposure bias (Bengio et al., 2015; Ranzato et al., 2016) has been a longstanding and serious contribution to hallucinations, resulting from the disparity between training and inference in the auto-regressive generative model. Such inconsistency can result in hallucinations (Wang and Sennrich, 2020), especially when an erroneous token generated by the model cascades errors throughout the subsequent sequence, akin to a snowball effect (Zhang et al., 2023g).
3.2.2. Hallucination from Supervised Fine-tuning
LLMs have inherent capability boundaries established during pre-training. SFT seeks to utilize instruction data and corresponding responses to unlock these pre-acquired abilities. However, challenges arise when the demands of annotated instructions exceed the modelâs pre-defined capability boundaries. In such cases, LLMs are trained to fit responses beyond their actual knowledge boundaries. As discussed in § 3.1.3, over-fitting on new factual knowledge encourages LLMs prone to fabricating content, amplifying the risk of hallucinations (Schulman, 2023; Gekhman et al., 2024). Moreover, another significant reason lies in the modelsâ inability to reject. Traditional SFT methods typically force models to complete each response, without allowing them to accurately express uncertainty (Yang et al., 2023a; Zhang et al., 2023a). Consequently, when faced with queries that exceed their knowledge boundaries, these models are more likely to fabricate content rather than reject it. This misalignment of knowledge boundaries, coupled with the inability to express uncertainty, are critical factors that contribute to the occurrence of hallucinations during the SFT stage.
3.2.3. Hallucination from RLHF
Several studies (Burns et al., 2022; Azaria and Mitchell, 2023) have demonstrated that LLMâs activations encapsulate an internal belief related to the truthfulness of its generated statements. Nevertheless, misalignment can occasionally arise between these internal beliefs and the generated outputs. Even when LLMs are refined with human feedback (Ouyang et al., 2022), they can sometimes produce outputs that diverge from their internal beliefs. Such behaviors, termed as sycophancy (Cotra, 2021), underscore the modelâs inclination to appease human evaluators, often at the cost of truthfulness. Recent studies indicate that models trained via RLHF exhibit pronounced behaviors of pandering to user opinions. Such sycophantic behaviors are not restricted to ambiguous questions without definitive answers (Perez et al., 2023), like political stances, but can also arise when the model chooses a clearly incorrect answer, despite being aware of its inaccuracy (Wei et al., 2023). Delving into this phenomenon, Sharma et al. (2023) suggested that the root of sycophancy may lie in the training process of RLHF models. By further exploring the role of human preferences in this behavior, the research indicates that the tendency for sycophancy is likely driven by both humans and preference models showing a bias towards sycophantic responses over truthful ones.
3.3. Hallucination from Inference
Decoding plays an important role in manifesting the capabilities of LLMs after pretraining and alignment. However, certain shortcomings in decoding strategies can lead to LLM hallucinations.
3.3.1. Imperfect Decoding Strategies
LLMs have demonstrated a remarkable aptitude for generating highly creative and diverse content, a proficiency that is critically dependent on the pivotal role of randomness in their decoding strategies. Stochastic sampling (Fan et al., 2018; Holtzman et al., 2020) is currently the prevailing decoding strategy employed by these LLMs. The rationale for incorporating randomness into decoding strategies stems from the realization that high likelihood sequences often result in surprisingly low-quality text, which is called likelihood trap (Stahlberg and Byrne, 2019; Holtzman et al., 2020; Meister et al., 2020; Zhang et al., 2021). The diversity introduced by the randomness in decoding strategies comes at a cost, as it is positively correlated with an increased risk of hallucinations (Dziri et al., 2021a; Chuang et al., 2023). An elevation in the sampling temperature results in a more uniform token probability distribution, increasing the likelihood of sampling tokens with lower frequencies from the tail of the distribution. Consequently, this heightened tendency to sample infrequently occurring tokens exacerbates the risk of hallucinations (Aksitov et al., 2023).
3.3.2. Over-confidence
Prior studies in conditional text generation (Miao et al., 2021; Chen et al., 2022a) have highlighted the issue of over-confidence which stems from an excessive focus on the partially generated content, often prioritizing fluency at the expense of faithfully adhering to the source context. While LLMs, primarily adopting the causal language model architecture, have gained widespread usage, the over-confidence phenomenon continues to persist. During the generation process, the prediction of the next word is conditioned on both the language model context and the partially generated text. However, as demonstrated in prior studies (Voita et al., 2019; Beltagy et al., 2020; Liu et al., 2023f), language models often exhibit a localized focus within their attention mechanisms, giving priority to nearby words and resulting in a notable deficit in context attention (Shi et al., 2023a). Furthermore, this concern is further amplified in LLMs that exhibit a proclivity for generating lengthy and comprehensive responses. In such cases, there is even a heightened susceptibility to the risk of instruction forgetting (Chen et al., 2023a; Liu et al., 2023i). This insufficient attention can directly contribute to faithfulness hallucinations, wherein the model outputs content that deviates from the original context.
3.3.3. Softmax Bottleneck
The majority of language models utilize a softmax layer that operates on the final layerâs representation within the language model, in conjunction with a word embedding, to compute the ultimate probability associated with word prediction. Nevertheless, the efficacy of Softmax-based language models is impeded by a recognized limitation known as the Softmax bottleneck (Yang et al., 2018a), wherein the employment of softmax in tandem with distributed word embeddings constrains the expressivity of the output probability distributions given the context which prevents LMs from outputting the desired distribution. Additionally, Chang and McCallum (2022) discovered that when the desired distribution within the output word embedding space exhibits multiple modes, language models face challenges in accurately prioritizing words from all the modes as the top next words, which also introduces the risk of hallucination.
3.3.4. Reasoning Failure
Beyond the challenges with long-tail knowledge, effective utilization of knowledge is inextricably linked with reasoning capabilities. For instance, in multi-hop question-answering scenarios, even if the LLM possesses the necessary knowledge, it may struggle to produce accurate results if multiple associations exist between questions, due to its limitations in reasoning (Zheng et al., 2023). Furthermore, Berglund et al. (2023) unveiled a specific reasoning failure in LLMs termed the Reversal Curse. Specifically, while the model can correctly answer when the question is formulated as âA is Bâ, it exhibits a failed logical deduction when asked the converse âB is Aâ. This discrepancy in reasoning extends beyond simple deductions.
4. Hallucination Detection and Benchmarks
The issue of hallucinations within LLMs has garnered considerable attention, raising concerns about the reliability of LLMs and their deployment in practical applications. As LLMs become increasingly adept at generating human-like text, accurately distinguishing between hallucinated versus factual content becomes increasingly vital. Moreover, effectively measuring the level of hallucination in LLM is crucial for improving their reliability. Thus, in this section, we delve into hallucination detection approaches (§ 4.1) and benchmarks for assessing LLM hallucinations (§ 4.2).
4.1. Hallucination Detection
Existing strategies for detecting hallucinations in LLMs can be categorized based on the type of hallucination: (1) factuality hallucination detection, which aims to identify factual inaccuracies in the modelâs outputs, and (2) faithfulness hallucination detection, which focuses on evaluating the faithfulness of modelâs outputs to the contextual information provided.
4.1.1. Factuality Hallucination Detection
Factuality hallucination detection involves assessing whether the output of LLMs aligns with real-world facts. Typical methods generally fall into two categories: fact-checking, which involves verifying the factuality of the generated response against trusted knowledge sources, and uncertainty estimation, which focuses on detecting factual inconsistency via internal uncertainty signals.
Fact-checking. Given that the output of LLMs is typically comprehensive and consists of multiple factual statements, the fact-checking approach is generally divided into two primary steps: (1) fact extraction, which involves extracting independent factual statements within the modelâs outputs (2) fact verification, which aims at verifying the correctness of these factual statements against trusted knowledge sources. Depending on the type of knowledge sources employed for verification, fact-checking methodologies can be broadly categorized into two distinct parts: external retrieval and internal checking.
- External retrieval: The most intuitive strategy for fact verification is external retrieval. Min et al. (2023b) developed FACTSCORE, a fine-grained factual metric tailored for evaluating long-form text generation. It first decomposes the generation content into atomic facts and subsequently computes the percentage supported by reliable knowledge sources. Expanding on this concept, Chern et al. (2023) proposed a unified framework that equips LLMs with the capability to identify factual inaccuracies by utilizing a collection of external tools dedicated to evidence gathering. In addition to retrieving supporting evidence solely based on decomposited claims, Huo et al. (2023) improved the retrieval process through query expansion. By combining the original question with the LLM-generated answer, they effectively addressed the issue of topic drift, ensuring that the retrieved evidence aligns with both the question and the LLMâs response.
- Internal checking: Given the extensive factual knowledge encoded in their parameters, LLMs have been explored as factual knowledge sources for fact-checking. Dhuliawala et al. (2023) introduced the Chain-of-Verification (CoVe), where an LLM first generates verification questions for a draft response and subsequently leverages its parametric knowledge to assess the consistency of the answer against the original response, thereby detecting potential inconsistencies. Kadavath et al. (2022) and Zhang et al. (2024d) calculates the probability $p(True)$ to assess the factuality of the response to a boolean question, relying exclusively on the modelâsinternal knowledge. Additionally, Li et al. (2024c) observed that most atomic statements are interrelated, some may serve as contextual backgrounds for others, which potentially leads to incorrect judgments. Thus, they instruct the LLM to directly predict hallucination judgments considering all factual statements. However, as LLMs are not inherently reliable factual databases (Zheng et al., 2024), solely relying on LLMsâ parametric knowledge for fact-checking may result in inaccurate assessments.
Uncertainty Estimation. While many approaches to hallucination detection rely on external knowledge sources for fact-checking, several methods have been devised to address this issue in zero-resource settings, thus eliminating the need for retrieval. The foundational premise behind these strategies is that the origin of LLM hallucinations is inherently tied to the modelâs uncertainty. Therefore, by estimating the uncertainty of the factual content generated by the model, it becomes feasible to detect hallucinations. The methodologies in uncertainty estimation can broadly be categorized into two approaches: based on LLM internal states and LLM behavior, as shown in Fig. 2.
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### Visual Description
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## Diagram: LLM Consistency Evaluation
### Overview
This diagram illustrates the internal states and behavior of a Large Language Model (LLM) when answering the question: "What is the highest peak in the world?". It demonstrates a scenario where the LLM initially provides an incorrect answer (Mount Fuji) and then corrects itself through self-consistency and multi-debate processes. The diagram is divided into two main sections: (a) LLM Internal States and (b) LLM Behavior.
### Components/Axes
* **Question:** "What is the highest peak in the world?" - Located at the top of the diagram.
* **LLM Internal States (a):** A vertical gradient bar representing uncertainty, ranging from "low uncertainty" (green) to "high uncertainty" (red). An icon of a robot head is positioned to the left of the bar, labeled "Large Language Model". An upward-pointing arrow with a mountain icon is positioned above the bar.
* **LLM Behavior (b):** A flow diagram showing the LLM's responses in two stages: (1) Self-Consistency and (2) Multi-Debate. Each stage consists of a series of speech bubbles representing the LLM's statements.
* **Consistency Arrow:** A green arrow labeled "Consistency" connects the Self-Consistency stage to the Multi-Debate stage.
* **Speech Bubbles:** Represent the LLM's responses at each stage.
* **Robot Icons:** Represent the LLM in each speech bubble.
### Detailed Analysis or Content Details
**(a) LLM Internal States:**
* The uncertainty gradient ranges from green at the bottom (low uncertainty) to red at the top (high uncertainty). The initial statement "The highest peak in the world is Mount Fuji." is associated with a higher level of uncertainty (towards the red end of the gradient).
**(b) LLM Behavior:**
**(1) Self-Consistency:**
* **Statement 1:** "Mount Everest stands as the tallest peak in the world." - Associated with a robot icon.
* **Statement 2:** "As far as I know, the highest peak in the world is Mount Fuji in Japan." - Associated with a robot icon.
* **Statement 3:** "The highest peak is Mount Everest located in the Himalayas." - Associated with a robot icon.
**(2) Multi-Debate:**
* **Statement 1:** "The highest peak in the world is Mount Fuji." - Associated with a robot icon.
* **Statement 2:** "I must correct you. Mount Fuji is the highest peak in Japan. The highest peak in the world is Mount Everest in the Himalayas range." - Associated with a robot icon.
* **Statement 3:** "I stand corrected, you are right." - Associated with a robot icon.
### Key Observations
* The LLM initially states Mount Fuji as the highest peak, then corrects itself to Mount Everest through a process of self-consistency and debate.
* The "Consistency" arrow indicates a positive feedback loop where the LLM refines its answer.
* The LLM demonstrates an ability to acknowledge and correct its own errors.
* The initial statement is associated with higher uncertainty, while the final corrected statement is implied to have lower uncertainty.
### Interpretation
This diagram illustrates the iterative refinement process that LLMs can undergo to improve the accuracy of their responses. The initial incorrect answer highlights the potential for LLMs to generate plausible but factually incorrect information. The self-consistency and multi-debate stages demonstrate mechanisms for mitigating this issue. The diagram suggests that LLMs don't simply "know" facts but rather arrive at answers through a process of reasoning and self-correction. The uncertainty gradient visually represents the LLM's confidence level in its responses, which decreases as it identifies and corrects its errors. The diagram is a simplified representation of a complex process, but it effectively conveys the core idea of LLM consistency evaluation and the importance of iterative refinement. The diagram does not provide any numerical data, but rather a qualitative illustration of the LLM's behavior.
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Figure 2. Taxonomy of Uncertainty Estimation Methods in Factual Hallucination Detection, featuring a) LLM Internal States and b) LLM Behavior, with LLM Behavior encompassing two main categories: Self-Consistency and Multi-Debate.
- LLM internal states: The internal states of LLMs can serve as informative indicators of their uncertainty, often manifested through metrics like token probability or entropy. Varshney et al. (2023) determined the modelâs uncertainty towards key concepts quantified by considering the minimal token probability within those concepts. The underlying rationale is that a low probability serves as a strong indicator of the modelâs uncertainty, with less influence from higher probability tokens present in the concept. Similarly, Luo et al. (2023a) employed a self-evaluation-based approach for uncertainty estimation by grounding in the rationale that a language modelâs ability to adeptly reconstruct an original concept from its generated explanation is indicative of its proficiency with that concept. By initially prompting the model to generate an explanation for a given concept and then employing constrained decoding to have the model recreate the original concept based on its generated explanation, the probability score from the response sequence can serve as a familiarity score for the concept. Furthermore, Yao et al. (2023a) interpreted hallucination through the lens of adversarial attacks. Utilizing gradient-based token replacement, they devised prompts to induce hallucinations. Notably, they observed that the first token generated from a raw prompt typically exhibits low entropy, compared to those from adversarial attacks. Based on this observation, they proposed setting an entropy threshold to define such hallucination attacks.
- LLM behavior: However, when systems are only accessible via API calls (OpenAI, 2022; Google, 2023; Microsoft, 2023), access to the outputâs token-level probability distribution might be unavailable. Given this constraint, several studies have shifted their focus to probing a modelâs uncertainty, either through natural language prompts (Xiong et al., 2023; Kadavath et al., 2022) or by examining its behavioral manifestations. For instance, by sampling multiple responses from an LLM for the same prompt, Manakul et al. (2023) detected hallucinations via evaluating the consistency among the factual statements. However, these methods predominantly rely on direct queries that explicitly solicit information or verification from the model. Agrawal et al. (2023), inspired by investigative interviews, advocated for the use of indirect queries. Unlike direct ones, these indirect counterparts often pose open-ended questions to elicit specific information. By employing these indirect queries, consistency across multiple model generations can be better evaluated. Beyond assessing uncertainty from the self-consistency of a single LLMâs multiple generations, one can embrace a multi-agent perspective by incorporating additional LLMs. Drawing inspiration from legal cross-examination practices, Cohen et al. (2023) introduced the LMvLM approach. This strategy leverages an examiner LM to question an examinee LM, aiming to unveil inconsistencies of claims during multi-turn interaction.
4.1.2. Faithfulness Hallucination Detection
Ensuring the faithfulness of LLMs to provide context or user instructions is pivotal for their practical utility in IR applications, from conversational search to interactive dialogue systems. We categorize existing hallucination detection metrics tailored to faithfulness into the following groups, with an overview shown in Fig. 3: (1) Fact-based (2) Classifier-based (3) QA-based (4) Uncertainty-based (5) LLM-based.
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### Visual Description
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## Diagram: Large Language Model Evaluation Metrics
### Overview
The image presents a diagram illustrating five different metrics used to evaluate Large Language Models (LLMs). Each metric is depicted as a flow diagram showing the interaction between a "User Query" and "LLM Generation," along with the intermediate steps and final evaluation. The diagram is organized into five sub-panels labeled (a) through (e).
### Components/Axes
The diagram consists of the following key components:
* **User Query:** Represented by a head icon.
* **LLM Generation:** Represented by a robot icon.
* **Information Extraction:** A process box.
* **Facts:** A rectangular box representing extracted factual information.
* **Fact Overlap:** A process box indicating the degree of overlap between extracted facts.
* **NLI Model:** Natural Language Inference model.
* **Entailment:** A process box indicating the degree of entailment.
* **Question Answering:** A process box.
* **Answers:** A rectangular box representing generated answers.
* **Question Generation:** A process box.
* **Answer Selection:** A process box.
* **Answer Overlap:** A process box indicating the degree of overlap between answers.
* **Uncertainty Estimation:** A process box.
* **EOS:** End of Sequence marker.
* **Binary Judgement:** A process box.
* **k-point Likert scale:** A process box.
* **Arrows:** Indicate the flow of information between components.
* **Sub-panel Labels:** (a) Fact-based Metric, (b) Classifier-based Metric, (c) QA-based Metric, (d) Uncertainty Estimation, (e) Prompting-based Metric.
### Detailed Analysis or Content Details
**(a) Fact-based Metric:**
* User Query -> Information Extraction -> Facts (yellow)
* LLM Generation -> Information Extraction -> Facts (yellow)
* Facts (yellow) from both sources -> Fact Overlap (teal)
* A series of rectangles are shown with a gradient from light pink (low uncertainty) to dark pink (high uncertainty). The rectangles are arranged horizontally, with the first rectangle being light pink and the last being dark pink. An "EOS" rectangle is at the end.
**(b) Classifier-based Metric:**
* User Query -> NLI Model -> Entailment (purple)
* LLM Generation -> NLI Model
* The arrow from LLM Generation to NLI Model is curved, indicating a relationship.
**(c) QA-based Metric:**
* User Query -> Question Answering -> Answers (blue)
* LLM Generation -> Question Generation -> Answers (blue)
* Answers (blue) from both sources -> Answer Overlap (teal)
**(d) Uncertainty Estimation:**
* User Query -> LLM Generation
* A series of rectangles are shown with a gradient from light green (low uncertainty) to dark green (high uncertainty). The rectangles are arranged horizontally, with the first rectangle being light green and the last being dark green. Arrows point upwards from "User Query" to each rectangle.
**(e) Prompting-based Metric:**
* User Query -> LLM Generation
* LLM Generation -> Binary Judgement
* LLM Generation -> k-point Likert scale
### Key Observations
* All metrics involve a comparison between the LLM's output and some form of ground truth or expected response.
* Metrics (a) and (c) utilize overlap as a key evaluation component.
* Metric (d) visually represents uncertainty levels, with a clear gradient indicating increasing uncertainty.
* Metric (b) uses a Natural Language Inference (NLI) model to assess the relationship between the user query and the LLM's generation.
* Metric (e) relies on human judgement using binary or Likert scale assessments.
### Interpretation
The diagram illustrates a variety of approaches to evaluating the performance of Large Language Models. The choice of metric depends on the specific aspect of performance being assessed. The fact-based metric (a) focuses on the factual accuracy of the LLM's output. The classifier-based metric (b) assesses the logical relationship between the query and the response. The QA-based metric (c) evaluates the LLM's ability to answer questions correctly. The uncertainty estimation metric (d) provides insight into the LLM's confidence in its predictions. Finally, the prompting-based metric (e) relies on human evaluation to assess the quality of the LLM's output.
The visual representation of uncertainty in metric (d) is particularly noteworthy, as it highlights the importance of considering not only the correctness of the LLM's output but also its level of confidence. The use of different colors (yellow, purple, blue, green, teal, pink) to represent different components and processes helps to visually distinguish the various metrics and their underlying mechanisms. The diagram provides a comprehensive overview of the key considerations in evaluating LLMs, and it can be used as a valuable resource for researchers and practitioners in the field.
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Figure 3. The illustration of detection methods for faithfulness hallucinations: a) Fact-based Metrics, which assesses faithfulness by measuring the overlap of facts between the generated content and the source content; b) Classifier-based Metrics, utilizing trained classifiers to distinguish the level of entailment between the generated content and the source content; c) QA-based Metrics, employing question-answering systems to validate the consistency of information between the source content and the generated content; d) Uncertainty Estimation, which assesses faithfulness by measuring the modelâs confidence in its generated outputs; e) Prompting-based Metrics, wherein LLMs are induced to serve as evaluators, assessing the faithfulness of generated content through specific prompting strategies.
Fact-based Metrics. In the realm of assessing faithfulness, one of the most intuitive methods involves measuring the overlap of pivotal facts between the generated content and the source content. Given the diverse manifestations of facts, faithfulness can be measured based on n-gram, entities, and relation triples. Traditional n-gram-based metrics, such as BLEU (Papineni et al., 2002), ROUGE (Lin, 2004) and PARENT-T (Wang et al., 2020b), typically fall short in differentiating the nuanced discrepancies between the generated content and the source content (Maynez et al., 2020). Entity-based metrics (Nan et al., 2021) make a step further by calculating the overlap of entities, as any omission or inaccurate generation of these key entities could lead to an unfaithful response. Notably, even if entities match, the relations between them might be erroneous. Thus, relation-based metrics (Goodrich et al., 2019) focus on the overlap of relation tuples and introduce a metric that computes the overlap of relation tuples extracted using trained end-to-end fact extraction models.
Classifier-based Metrics. Beyond computing fact overlap, another straightforward approach to assessing the faithfulness of the model generation involves utilizing classifiers trained on data from related tasks such as natural language inference (NLI) and fact-checking, or data comprised of synthetically task-specific hallucinated and faithful content. A foundational principle for assessing the faithfulness of generated text is anchored on the idea that genuinely faithful content should inherently be entailed by its source content. In line with this, numerous studies (Falke et al., 2019; Maynez et al., 2020) have trained classifiers on NLI datasets to identify factual inaccuracies, especially in the context of abstract summarization. However, Mishra et al. (2021) highlighted that the mismatch in input granularity between conventional NLI datasets and inconsistency detection datasets limits their applicability for effectively detecting inconsistencies. Building on this, more advanced studies have proposed methods such as fine-tuning on adversarial datasets (Barrantes et al., 2020), decomposing the entailment decisions at the dependency arc level (Goyal and Durrett, 2020), and segmenting documents into sentence units then aggregating scores between sentence pairs (Laban et al., 2022). While using data from related tasks to fine-tune the classifier has shown promise in evaluating faithfulness, itâs essential to recognize the inherent gap between related tasks and the downstream task. The scarcity of annotated data further constrains their applicability. In response to this challenge, a surge of research explores leveraging data-augmentation methods to construct synthetical data for fine-tuning the classifier, either by rule-based perturbation (Dziri et al., 2021b; Kryscinski et al., 2020; Santhanam et al., 2021) or generation (Zhou et al., 2021).
QA-based Metrics. In contrast to classifier-based metrics, QA-based metrics (Durmus et al., 2020; Wang et al., 2020a; Scialom et al., 2021; Honovich et al., 2021) have recently garnered attention for their enhanced ability to capture information overlap between the modelâs generation and its source. These metrics operate by initially selecting target answers from the information units within the LLMâs output, and then questions are generated by the question-generation module. The questions are subsequently used to generate source answers based on the user context. Finally, the faithfulness of the LLMâs responses is calculated by comparing the matching scores between the source and target answers. Although these methodologies share a common thematic approach, they exhibit variability in aspects like answer selection, question generation, and answer overlap, leading to diverse performance outcomes. Building on this foundational work, Fabbri et al. (2022) conducted an in-depth evaluation of the components within QA-based metrics, yielding further enhancements in faithfulness evaluation.
Uncertainty-based Metrics. Drawing parallels with the uncertainty-based approaches employed for detecting factuality hallucinations (§ 4.1.1), the application of uncertainty estimation in assessing faithfulness has been widely explored, typically characterized by entropy and log-probability. For entropy-based uncertainty, Xiao and Wang (2021) has revealed a positive correlation between hallucination likelihood in data-to-text generation and predictive uncertainty, which is estimated by deep ensembles (Lakshminarayanan et al., 2017). In a related vein, Guerreiro et al. (2023b) leveraged the variance in hypotheses yielded by Monte Carlo Dropout (Gal and Ghahramani, 2016) as an uncertainty measure within neural machine translation. More recently, van der Poel et al. (2022) employed conditional entropy (Xu et al., 2020) to assess model uncertainty in abstractive summarization. Regarding log-probability, it can be applied at different levels of granularity, such as word or sentence level. Notably, several studies (Guerreiro et al., 2023b; Yuan et al., 2021; Fu et al., 2023) have adopted length-normalized sequence log-probability to measure model confidence. Furthermore, considering the hallucinated token can be assigned high probability when the preceding context contains the same hallucinated information, Zhang et al. (2023h) focused on the most informative and important keywords and introduced a penalty mechanism to counteract the propagation of hallucinated content.
LLM-based Judgement. Recently, the remarkable instruction-following ability of LLMs has underscored their potential for automatic evaluation (Chiang and Lee, 2023; Liu et al., 2023c; Wang et al., 2023d). Exploiting this capability, researchers have ventured into novel paradigms for assessing the faithfulness of model-generated content (Luo et al., 2023b; Laban et al., 2023; Adlakha et al., 2023; Gao et al., 2023b; Jain et al., 2023). By providing LLMs with concrete evaluation guidelines and feeding them both the model-generated and source content, they can effectively assess faithfulness. The final evaluation output can either be a binary judgment on faithfulness (Luo et al., 2023b) or a k-point Likert scale indicating the degree of faithfulness (Gao et al., 2023b). For prompt selection, evaluation prompt can either be direct prompting, chain-of-thought prompting (Adlakha et al., 2023), using in-context-learning (Jain et al., 2023) or allowing the model to generate evaluation results accompanying with explanations (Laban et al., 2023).
4.2. Hallucination Benchmarks
In this section, we present a comprehensive overview of existing hallucination benchmarks, which can be categorized into two primary domains: Hallucination Evaluation Benchmarks (§ 4.2.1), which assess the extent of hallucinations generated by existing cutting-edge LLMs, and Hallucination Detection Benchmarks (§ 4.2.2), designed specifically to evaluate the performance of existing hallucination detection methods. Collectively, these benchmarks establish a unified framework, enabling a nuanced and thorough exploration of hallucinatory patterns in LLMs.
Table 4. An overview of existing hallucination benchmarks. For Attribute, Factuality and Faithfulness represent whether the benchmark is used to evaluate LLMâs factuality or to detect faithfulness hallucination, and Manual represents whether the inputs in the data are handwritten.
| | | | | Attribute | Task | | | | | |
| --- | --- | --- | --- | --- | --- | --- | --- | --- | --- | --- |
| Benchmark | Datasets | Data Size | Language | Factuality | Faithfulness | Manual | Task Type | Input | Label | Metric |
| Generative QA | | | | | | | | | | |
| TruthfulQA (Lin et al., 2022) | - | 817 | English | â | â | â | Multi-Choice QA | Question | Answer | LLM-Judge & Human |
| Multi-Choice QA | | | Acc | | | | | | | |
| REALTIMEQA (Kasai et al., 2022) | - | Dynamic | English | â | â | â | Generative QA | Question | Answer | EM & F1 |
| SelfCheckGPT-Wikibio (Miao et al., 2023) | - | 1,908 | English | â | â | â | Detection | Paragraph & Concept | Passage | AUROC |
| Task-specific | 30,000 | English | â | â | â | Detection | Query | Response | Acc | |
| HaluEval (Li et al., 2023b) | General | 5,000 | English | â | â | â | Detection | Task Input | Response | Acc |
| Med-HALT (Umapathi et al., 2023) | - | 4,916 | Multilingual | â | â | â | Multi-Choice QA | Question | Choice | Pointwise Score & Acc |
| Wiki-FACTOR | 2,994 | English | â | â | â | Multi-Choice QA | Question | Answer | likelihood | |
| FACTOR (Muhlgay et al., 2023) | News-FACTOR | 1,036 | English | â | â | â | Multi-Choice QA | Question | Answer | likelihood |
| SenHallu | 200 | English | â | â | â | Detection | Paper | Summary | P & R & F1 | |
| BAMBOO (Dong et al., 2023) | AbsHallu | 200 | English | â | â | â | Detection | Paper | Summary | P & R & F1 |
| ChineseFactEval (Wang et al., 2023b) | - | 125 | Chinese | â | â | â | Generative QA | Question | - | Score |
| Misleading | 175 | Chinese | â | â | â | Generative QA | Question | Answer | LLM-Judge | |
| Misleading-hard | 69 | Chinese | â | â | â | Generative QA | Question | Answer | LLM-Judge | |
| HaluQA (Cheng et al., 2023) | Knowledge | 206 | Chinese | â | â | â | Generative QA | Question | Answer | LLM-Judge |
| Never-changing | 150 | English | â | â | â | Generative QA | Question | Answer | Human | |
| Slow-changing | 150 | English | â | â | â | Generative QA | Question | Answer | Human | |
| Fast-changing | 150 | English | â | â | â | Generative QA | Question | Answer | Human | |
| FreshQA (Vu et al., 2023) | False-premise | 150 | English | â | â | â | Generative QA | Question | Answer | Human |
| FELM (Chen et al., 2023e) | - | 3,948 | English | â | â | â | Detection | Question | Response | Balanced Acc & F1 |
| PHD-LOW | 100 | English | â | â | â | Detection | Entity | Response | P & R & F1 | |
| PHD-Meidum | 100 | English | â | â | â | Detection | Entity | Response | P & R & F1 | |
| PHD (Yang et al., 2023b) | PHD-High | 100 | English | â | â | â | Detection | Entity | Response | P & R & F1 |
| ScreenEval (Lattimer et al., 2023) | - | 52 | English | â | â | â | Detection | Document | Summary | AUROC |
| COVID-QA | N/A | English | â | â | â | Detection | Question | Answer | AUROC | |
| DROP | N/A | English | â | â | â | Detection | Question | Answer | AUROC | |
| Open Assistant | N/A | English | â | â | â | Detection | Question | Answer | AUROC | |
| RealHall (Friel and Sanyal, 2023) | TriviaQA | N/A | English | â | â | â | Detection | Question | Answer | AUROC |
| LSum (Feng et al., 2023a) | - | 6,166 | English | â | â | â | Detection | Document | Summary | Balanced Acc |
| HotpotQA | 250 | English | â | â | â | Detection | Question | Answer | AUROC | |
| SAC 3 (Zhang et al., 2023e) | NQ-Open | 250 | English | â | â | â | Detection | Question | Answer | AUROC |
| Biomedicine | 1,535 | English | â | â | â | Generative QA | Question | Answer | MiHR & MaHR | |
| Finance | 1,125 | English | â | â | â | Generative QA | Question | Answer | MiHR & MaHR | |
| Science | 1,409 | English | â | â | â | Generative QA | Question | Answer | MiHR & MaHR | |
| Education | 1,701 | English | â | â | â | Generative QA | Question | Answer | MiHR & MaHR | |
| HaluEval 2.0 (Li et al., 2024c) | Open domain | 3,000 | English | â | â | â | Generative QA | Question | Answer | MiHR & MaHR |
4.2.1. Hallucination Evaluation Benchmarks
Hallucination evaluation benchmarks are devised to quantify the tendency of LLMs to generate hallucinations, particularly emphasizing factual inaccuracies and inconsistency from the given contexts. Given the adeptness of LLMs at memorizing high-frequency count knowledge, the primary focus of current hallucination evaluation benchmarks targets long-tailed knowledge and challenging questions that can easily elicit imitative falsehood. As for evaluating, these benchmarks typically utilize multiple choice QA, where performance is measured through accuracy metrics, or generative QA, evaluated either through human judgment or scores given by proxy models.
Long-tail Factual Knowledge. The selection criteria for gathering long-tail factual question-answering samples typically include the frequency of appearance, recency, and specific domains. Regarding the frequency of appearance, benchmarks such as PopQA (Mallen et al., 2023) and Head-to-Tail (Sun et al., 2023) are constructed based on entity popularity derived directly from Wikipedia. Considering that world knowledge is constantly evolving, it becomes crucial to validate the LLMâs factuality concerning the current world. Among benchmarks characterized by ever-changing, REALTIMEQA (Kasai et al., 2022) and FreshQA (Vu et al., 2023) stands out. REALTIMEQA offers real-time, open-domain multiple-choice questions that are regularly updated to reflect the latest developments. These questions are derived from newly published news articles, encompassing a broad spectrum of topics, including politics, business, sports, and entertainment. Similarly, FreshQA challenges LLMs with questions designed to represent varying degrees of temporal changeâcategorized into never-changing, slow-changing, and fast-changing world knowledge. This benchmark is further enriched by including questions based on false premises, requiring debunking, thus comprising a total of 600 meticulously hand-crafted questions. Moreover, long-tail knowledge often pertains to specific domains. For instance, Med-HALT (Umapathi et al., 2023) is distinguished by its focus on the medical domain, challenging LLMs with multiple-choice questions derived from a variety of countries. Additionally, Malaviya et al. (2023) collected expert-curated questions across 32 fields of study, resulting in a high-quality long-form QA dataset with 2,177 questions.
Imitative Falsehood Knowledge. Imitative falsehood knowledge is specifically designed to challenge LLMs through adversarial prompting. This approach crafts questions in such a way that they are prone to misleading LLMs due to false beliefs or misconceptions. The two most representative benchmarks are TruthfulQA (Lin et al., 2022) and HalluQA (Cheng et al., 2023). TruthfulQA comprises 817 questions that span 38 diverse categories, such as health, law, finance, and politics. Crafted using an adversarial methodology, it aims to elicit âimitative falsehoodsââmisleading responses that models might generate due to their frequent presence in training data. The benchmark is divided into two parts, one of which contains manually curated questions that were further refined by filtering out those correctly answered by GPT-3, resulting in 437 filtered questions. The other part includes 380 unfiltered non-adversarial questions. Drawing from the construction approach of TruthfulQA, HalluQA is crafted to specifically assess hallucinations in Chinese LLMs, focusing on imitative falsehoods and factual errors. The benchmark comprises 450 handcrafted adversarial questions across 30 domains and is categorized into two parts. The misleading section captures questions that successfully deceive GLM-130B, while the knowledge section retains questions that both ChatGPT and Puyu consistently answer incorrectly. To comprehensively evaluate LLM hallucinations across various domains, Li et al. (2024c) constructed an upgraded hallucination evaluation benchmark, HaluEval 2.0, based on (Li et al., 2023b). This benchmark includes 8,770 questions that LLMs are prone to hallucination, across five domains: biomedicine, finance, science, education, and open domain.
4.2.2. Hallucination Detection Benchmarks
For hallucination detection benchmarks, most prior studies have primarily concentrated on task-specific hallucinations, such as abstractive summarization (Kryscinski et al., 2020; Wang et al., 2020a; Maynez et al., 2020; Fabbri et al., 2021; Goyal and Durrett, 2021; Pagnoni et al., 2021), data-to-text (Tian et al., 2019; Parikh et al., 2020), and machine translation (Zhou et al., 2021). However, the content generated in these studies often originates from models with lesser capabilities, such as BART (Lewis et al., 2020a) and PEGASUS (Zhang et al., 2020). As a result, they may not accurately reflect the effectiveness of hallucination detection strategies, underlining the necessity for a significant shift toward developing benchmarks that encapsulate more complex scenarios reflective of the era of LLMs.
For example, SelfCheckGPT-Wikibio (Miao et al., 2023) offers a sentence-level dataset created by generating synthetic Wikipedia articles with GPT-3, manually annotated for factuality, highlighting the challenge of detecting hallucinations in the biography domain. Complementing this, HaluEval (Li et al., 2023b) combines automated generation with human annotation to evaluate LLMsâ ability to recognize hallucinations across 5,000 general user queries and 30,000 task-specific samples, leveraging a âsampling-then-filteringâ approach. Building upon existing research predominantly focused on short documents, BAMBOO (Dong et al., 2023) and ScreenEval (Lattimer et al., 2023) extend the scope in long-form hallucination detection. Further, FELM (Chen et al., 2023e), distinguishes itself by assessing factuality across diverse domains including world knowledge, science, and mathematics, producing 817 samples annotated for various facets of factual accuracy, thereby addressing the need for cross-domain evaluation of factuality in LLM-generated content. On a different note, PHD (Yang et al., 2023b), shifts the focus towards passage-level detection of non-factual content by analyzing entities from Wikipedia, thus offering a nuanced view on the knowledge depth of LLMs. RealHall (Friel and Sanyal, 2023) and SAC 3 (Zhang et al., 2023e) align closely with real-world applications focusing on open-domain question-answering, whereas LSum (Feng et al., 2023a) concentrating on summarization tasks.
5. Hallucination Mitigation
In this section, we present a comprehensive review of contemporary methods aimed at mitigating hallucinations in LLMs. Drawing from insights discussed in Hallucination Causes (§ 3), we systematically categorize these methods based on the underlying causes of hallucinations. Specifically, we focus on approaches addressing Data-related Hallucinations (§ 5.1), Training-related Hallucinations (§ 5.2) and Inference-related Hallucinations (§ 5.3), each offering tailored solutions to tackle specific challenges inherent to their respective cause.
5.1. Mitigating Data-related Hallucinations
As analyzed in § 3.1, data-related hallucinations generally emerge as a byproduct of misinformation, biases, and knowledge gaps, which are fundamentally rooted in the pre-training data. Several methods are proposed to mitigate such hallucinations, primarily categorized into three distinct parts: (1) data filtering aiming at selecting high-quality data to avoid introducing misinformation and biases, (2) model editing focusing on injecting up-to-date knowledge by editing modelâs parameters, and (3) retrieval-augmented generation leveraging external non-parametric database for knowledge supplying.
5.1.1. Data Filtering
To reduce the presence of misinformation and biases, an intuitive approach involves the careful selection of high-quality pre-training data from reliable sources. In this way, we can ensure the factual correctness of data while also minimizing the introduction of social biases. As early as the advent of GPT-2, Radford et al. (2019) underscored the significance of exclusively scraping web pages that had undergone rigorous curation and filtration by human experts. However, as pre-training datasets continue to scale, manual curation becomes a challenge. Given that academic or specialized domain data is typically factually accurate, gathering high-quality data emerges as a primary strategy. Notable examples include the Pile (Gao et al., 2021a) and âtextbook-likeâ data sources (Gunasekar et al., 2023; Li et al., 2023a). Additionally, up-sampling factual data during the pre-training phase has been proven effective in enhancing the factual correctness of LLMs (Touvron et al., 2023b), thus alleviating hallucination.
In addition to strictly controlling the source of data, deduplication serves as a crucial procedure. Existing practices typically fall into two categories: exact duplicates and near-duplicates. For exact duplicates, the most straightforward method involves exact substring matching to identify identical strings. However, given the vastness of pre-training data, this process can be computationally intensive, a more efficient method utilizes the construction of a suffix array (Manber and Myers, 1993), enabling effective computation of numerous substring queries in linear time. Regarding near-duplicates, the identification often involves approximate full-text matching, typically utilizing hash-based techniques to identify document pairs with significant n-gram overlap. Furthermore, MinHash (Broder, 1997) stands out as a prevalent algorithm for large-scale deduplication tasks (Gyawali et al., 2020). Additionally, SemDeDup (Abbas et al., 2023) makes use of embeddings from pre-trained models to identify semantic duplicates, which refers to data pairs with semantic similarities but not identical.
Discussion. Since data filtering works directly at the source of hallucinations, it effectively mitigates hallucinations by ensuring the use of high-quality, factually accurate sources. Despite its effectiveness, the efficiency and scalability of current data filtering methods pose significant challenges as data volumes expand. Additionally, these methods often overlook the influence of LLM-generated content, which can introduce new risks and inaccuracies. To advance, future research must focus on developing more efficient, automated data filtering algorithms that can keep pace with the rapid expansion of datasets and the complexities of LLM-generated content.
5.1.2. Model Editing
Model editing (Sinitsin et al., 2020; Wang et al., 2023j; Zhang et al., 2024e) has garnered rising attention from researchers, which aims to rectify model behavior by incorporating additional knowledge. Current model editing techniques can be categorized into two classes: locate-then-edit and meta-learning.
Locate-then-edit. Locate-then-edit methods (Dai et al., 2022a; Meng et al., 2022) consist of two stages, which first locate the âbuggyâ part of the model parameters and then apply an update to them to alter the modelâs behavior. For example, ROME (Meng et al., 2022) located the edits-related layer by destroying and subsequently restoring the activations and then updates the parameters of FFN in a direct manner to edit knowledge. MEMIT (Meng et al., 2023) employed the same knowledge locating methods as ROME, enabling the concurrent updating of multiple layers to facilitate the simultaneous integration of thousands of editing knowledge. However, Yao et al. (2023b) found that these methods lack non-trivial generalization capabilities and varying performance and applicability to different model architectures. The best-performing methods ROME and MEMIT empirically only work well on decoder-only LLMs.
Meta-learning. Meta-learning methods (De Cao et al., 2021; Mitchell et al., 2022a) train an external hyper-network to predict the weight update of the original model. Nevertheless, meta-learning methods often require additional training and memory cost, where MEND (Mitchell et al., 2022a) utilized a low-rank decomposition with a specialized design to reduce the size of hyper-networks. Notably, MEND would exhibit a cancellation effect, where parameter shifts corresponding to different keys significantly counteract each other. MALMEN (Tan et al., 2024b) further addressed this issue by framing the parameter shift aggregation as a least squares problem rather than a simple summation, thereby greatly enhancing its capacity for extensive editing. While these methods can fine-grainedly adjust the behavior of the model, modifications to the parameters could have a potentially harmful impact on the inherent knowledge of the model.
Discussion. Model editing provides a precise way to mitigate hallucinations induced by specific misinformation without extensive retraining. However, these methods struggle with large-scale updates and can adversely affect the modelâs overall performance, particularly when continuous edits are applied. Consequently, future research should focus on improving model editing to handle large-scale knowledge updates more efficiently and address hallucinations caused by social biases.
5.1.3. Retrieval-Augmented Generation
Typically, retrieval-augmented generation (RAG) (Lewis et al., 2020b; Guu et al., 2020; Shuster et al., 2021) follows a retrieve-then-read pipeline, where relevant knowledge is firstly retrieved by a retriever (Karpukhin et al., 2020a) from external sources, and then the final response is generated by a generator conditioning on both user query and retrieved documents. By decoupling external knowledge from LLM, RAG can effectively alleviate the hallucination caused by the knowledge gap without affecting the performance of LLM. Common practices can be divided into three parts, as shown in Fig 4: one-time retrieval, iterative retrieval, and post-hoc retrieval, depending on the timing of retrieval.
<details>
<summary>x3.png Details</summary>
### Visual Description
\n
## Diagram: Retrieval Augmented Generation (RAG) Architectures
### Overview
The image presents a comparative diagram illustrating three different architectures for Retrieval Augmented Generation (RAG) systems. These architectures are labeled (a) One-time Retrieval, (b) Iterative Retrieval, and (c) Post-hoc Retrieval. Each architecture depicts the flow of information from a "Query" to an "Answer" through various components including a database, a Large Language Model (LLM), and in some cases, a "Revisor". The diagrams are separated by vertical dashed lines.
### Components/Axes
The key components present in the diagrams are:
* **Query:** Represented by a red rectangle.
* **Retrieve:** Represented by a circular arrow.
* **Database:** Represented by a cylinder with stacked disks.
* **LLM (Large Language Model):** Represented by a rectangle labeled "LLM".
* **Output:** Represented by a rectangle labeled "Output".
* **Answer:** Represented by a rectangle labeled "Answer".
* **Iteration:** Label indicating a loop in the process.
* **Generate:** Label indicating the LLM generating an answer.
* **Revision:** Label indicating the revisor revising the answer.
* **Revisor:** Represented by a rectangle labeled "Revisor".
### Detailed Analysis or Content Details
**(a) One-time Retrieval:**
* The process begins with a "Query".
* A "Retrieve" operation fetches data from the "Database".
* The retrieved data is fed into the "Large Language Model".
* The "Large Language Model" then "Generate"s an "Answer".
* The flow is linear and unidirectional.
**(b) Iterative Retrieval:**
* The process starts with a "Query".
* A "Retrieve" operation fetches data from the "Database".
* The retrieved data and the "Query" are fed into the "LLM".
* The "LLM" produces an "Output".
* This "Output" is then used in an "Iteration" loop, where it is used as a new "Query" to "Retrieve" more data from the "Database".
* This iterative process continues, refining the "Output" with each iteration, until an "Answer" is generated.
* The iteration is visually represented by a dashed loop encompassing the "Retrieve", "LLM", and "Output" components.
**(c) Post-hoc Retrieval:**
* The process begins with a "Query".
* The "Large Language Model" "Generate"s an initial "Answer".
* The "Answer" is then sent to a "Revisor".
* The "Revisor" initiates a "Retrieve" operation from the "Database".
* The retrieved data is used by the "Revisor" to "Revise" the initial "Answer".
* The flow includes a feedback loop from the "Revisor" back to the "Retrieve" operation, indicated by a dashed arrow.
### Key Observations
* The diagrams highlight different strategies for integrating external knowledge (from the database) into the LLM's response generation process.
* The "Iterative Retrieval" architecture emphasizes a continuous refinement of the output through multiple retrieval-generation cycles.
* The "Post-hoc Retrieval" architecture separates the initial answer generation from the knowledge retrieval and revision stages.
* All three architectures share the common components of "Query", "Database", "LLM", and "Answer".
### Interpretation
The diagram illustrates the evolution of RAG architectures. The "One-time Retrieval" represents the simplest approach, where the LLM receives all necessary information upfront. The "Iterative Retrieval" demonstrates a more sophisticated approach, allowing the LLM to refine its understanding and output through multiple rounds of interaction with the knowledge source. The "Post-hoc Retrieval" suggests a modular design, where a separate revisor component can leverage external knowledge to improve the quality of the LLM's initial response.
The choice of architecture depends on the specific application and the characteristics of the knowledge source. Iterative retrieval might be suitable for complex queries requiring nuanced understanding, while post-hoc retrieval could be beneficial for scenarios where the LLMâs initial response needs to be fact-checked or augmented with additional information. The diagrams effectively communicate the core principles and trade-offs of each approach, providing a valuable visual aid for understanding the landscape of RAG techniques.
</details>
Figure 4. The illustration of three distinct approaches for Retrieval-Augmented Generation: a) One-time Retrieval, where relevant information is retrieved once before text generation; b) Iterative Retrieval, involving multiple retrieval iterations during text generation for dynamic information integration; and c) Post-hoc Retrieval, where the retrieval process happens after an answer is generated, aiming to refine and fact-check the generated content.
One-time Retrieval. One-time retrieval aims to directly prepend the external knowledge obtained from a single retrieval to the LLMsâ prompt. Ram et al. (2023) introduced In-context RALM, which entails a straightforward yet effective strategy of prepending chosen documents to the input text of LLMs. Beyond conventional knowledge repositories such as Wikipedia, ongoing research endeavors have explored alternative avenues, specifically the utilization of knowledge graphs (KGs). These KGs serve as a pivotal tool for prompting LLMs, facilitating their interaction with the most recent knowledge, and eliciting robust reasoning pathways (Wen et al., 2023; Qi et al., 2023; Baek et al., 2023). Varshney et al. (2023) introduce the Parametric Knowledge Guiding (PKG) framework, enhancing LLMs with domain-specific knowledge. PKG employs a trainable background knowledge module, aligning it with task knowledge and generating relevant contextual information.
Iterative Retrieval. When confronted with intricate challenges like multi-step reasoning (Yang et al., 2018b) and long-form question answering (Fan et al., 2019; Stelmakh et al., 2022), traditional one-time retrieval may fall short. Addressing these demanding information needs, recent studies have proposed iterative retrieval, which allows for continuously gathering knowledge throughout the generation process. Recognizing the substantial advancements chain-of-thought prompting (Wei et al., 2022) has brought to LLMs in multi-step reasoning, numerous studies (Yao et al., 2022; Trivedi et al., 2023; He et al., 2023b) try to incorporate external knowledge at each reasoning step and further guide retrieval process based on ongoing reasoning, reducing factual errors in reasoning chains. Building upon chain-of-thought prompting, Press et al. (2022) introduced self-ask. Diverging from the conventional continuous, undelineated chain-of-thought prompting, self-ask delineates the question it intends to address at each step, subsequently incorporating a search action based on the follow-up question. Instead of solely depending on chain-of-thought prompting for retrieval guidance, both Feng et al. (2023b) and Shao et al. (2023) employed an iterative retrieval-generation collaborative framework, where a modelâs response serves as an insightful context to procure more relevant knowledge, subsequently refining the response in the succeeding iteration. Beyond multi-step reasoning tasks, Jiang et al. (2023b) shifted their emphasis to long-form generation. They proposed an active retrieval augmented generation framework, which iteratively treats the upcoming prediction as a query to retrieve relevant documents. If the prediction contains tokens of low confidence, the sentence undergoes regeneration. In addition to using iterative retrieval to improve intermediate generations, Zhang et al. (2023f) presented MixAlign, which iteratively refines user questions using model-based guidance and seeking clarifications from users, ultimately enhancing the alignment between questions and knowledge.
Post-hoc Retrieval. Beyond the traditional retrieve-then-read paradigm, a line of work has delved into post-hoc retrieval, refining LLM outputs through subsequent retrieval-based revisions. To enhance the trustworthiness and attribution of LLMs, Gao et al. (2023a) adopted the research-then-revise workflow, which initially research relevant evidence and subsequently revise the initial generation based on detected discrepancies with the evidence. Similarly, Zhao et al. (2023b) introduced the verify-and-edit framework to enhance the factual accuracy of reasoning chains by incorporating external knowledge. For reasoning chains that show lower-than-average consistency, the framework generates verifying questions and then refines the rationales based on retrieved knowledge, ensuring a more factual response. Yu et al. (2023c) enhanced the post-hoc retrieval method through diverse answer generation. Instead of generating just a single answer, they sample various potential answers, allowing for a more comprehensive retrieval feedback. Additionally, by employing an ensembling technique that considers the likelihood of the answer before and after retrieval, they further mitigate the risk of misleading retrieval feedback.
Discussion. One crucial advantage of retrieval-augmented generation methodology is its effectiveness in mitigating hallucinations caused by knowledge gaps, and their generality, which allows for application across any domain. This flexibility is further enhanced by the modularity of the approach, treating external knowledge bases like plug-ins that can be swapped or modified as needed. In terms of the drawbacks, it can be easily impacted by irrelevant retrievals, which may decrease the overall performance by introducing noise or incorrect information into the response generation process. Furthermore, the current paradigm exhibits shallow interactions between the retriever and generator components, leading to suboptimal knowledge utilization. Hence, future research should focus on developing a robust RAG system that minimizes the impact of irrelevant retrieval, as well as integrating adaptive learning components that can dynamically adjust retrieval strategies based on the context of the query and the performance of previous interactions.
5.2. Mitigating Training-related Hallucination
Training-related hallucinations typically arise from the intrinsic limitations of the architecture and training strategies adopted by LLMs. In this context, we discuss various optimization methods ranging from training stages (§ 5.2.1) and alignment stages (SFT & RLHF) (§ 5.2.2), aiming to mitigate hallucinations within the training process.
5.2.1. Mitigating Pretraining-related Hallucination
One significant avenue of research in mitigating pretraining-related hallucination centers on the limitations inherent in model architectures, especially unidirectional representation and attention glitches. In light of this, numerous studies have delved into designing novel model architectures specifically tailored to address these flaws. To address the limitations inherent in unidirectional representation, Li et al. (2023i) introduced BATGPT which employs a bidirectional autoregressive approach. This design allows the model to predict the next token based on all previously seen tokens, considering both past and future contexts, thus capturing dependencies in both directions. Building on this idea, Liu et al. (2023f) highlighted the potential of encoder-decoder models to make better use of their context windows, suggesting a promising direction for future LLMs architecture design. Besides, recognizing the limitations of soft attention within self-attention-based architecture, Liu et al. (2023a) proposed attention-sharpening regularizers. This plug-and-play approach specifies self-attention architectures using differentiable loss terms (Zhang et al., 2018) to promote sparsity, leading to a significant reduction in reasoning hallucinations.
In the pre-training phase of LLMs, the choice of objective plays a pivotal role in determining the modelâs performance. However, conventional objectives can lead to fragmented representations and inconsistencies in model outputs. Recent advancements have sought to address these challenges by refining pre-training strategies, ensuring richer context comprehension, and circumventing biases. Addressing the inherent limitations in training LLMs, where unstructured factual knowledge at a document level often gets chunked due to GPU memory constraints and computational efficiency, leading to fragmented information and incorrect entity associations, Lee et al. (2022b) introduced a factuality-enhanced training method. By appending a TOPICPREFIX to each sentence in factual documents, the approach transforms them into standalone facts, significantly reducing factual errors and enhancing the modelâs comprehension of factual associations. Similarly, considering that randomly concatenating shorter documents during pre-training might introduce inconsistencies in model outputs, Shi et al. (2023b) proposed In-Context Pretraining, an innovative approach in which LLMs are trained on sequences of related documents. By altering the document order, this method aims to maximize similarity within the context windows. It explicitly encourages LLMs to reason across document boundaries, potentially bolstering the logical consistency between generations.
Discussion. Strategies designed to mitigate pretraining-related hallucinations typically are fundamental, potentially yielding significant improvements. However, they typically involve modifications to pre-training architectures and objectives, which are computationally intensive. Moreover, these integrations may lack broad applicability. Moving forward, the focus should be on developing adaptable and efficient strategies that can be universally applied without extensive system overhaul.
5.2.2. Mitigating Misalignment Hallucination
Hallucinations induced during alignment often stem from capability misalignment and belief misalignment. However, defining the knowledge boundary of LLMs proves challenging, making it difficult to bridge the gap between LLMsâ inherent capabilities and the knowledge presented in human-annotated data. While limited research addresses capability misalignment, the focus mainly shifts toward belief misalignment.
Hallucinations stemming from belief misalignment often manifest as sycophancy, a tendency of LLMs to seek human approval in undesirable ways. This sycophantic behavior can be attributed to the fact that human preference judgments often favor sycophantic responses over more truthful ones (Sharma et al., 2023), paving the way for reward hacking (Saunders et al., 2022). To address this, a straightforward strategy is to improve human preference judgments and, by extension, the preference model. Recent research (Bowman et al., 2022; Saunders et al., 2022) has investigated the use of LLMs to assist human labelers in identifying overlooked flaws. Additionally, Sharma et al. (2023) discovered that aggregating multiple human preferences enhances feedback quality, thereby reducing sycophancy.
Besides, modifications to LLMsâ internal activations have also shown the potential to alter model behavior. This can be achieved through methods like fine-tuning (Wei et al., 2023) or activation steering during inference (Dathathri et al., 2020; Subramani et al., 2022; Hernandez et al., 2023). Specifically, Wei et al. (2023) proposed a synthetic-data intervention, fine-tuning language models using synthetic data where the claimâs ground truth is independent of a userâs opinion, aiming to reduce sycophantic tendencies.
Another avenue of research (Rimsky, 2023b, a) has been to mitigate sycophancy through activation steering. This approach involves using pairs of sycophantic/non-sycophantic prompts to generate the sycophancy steering vector, derived from averaging the differences in intermediate activations. During inference, subtracting this vector can produce less sycophantic LLM outputs.
Discussion. Mitigating hallucinations through post-training methods represents a direct and effective approach, bypassing the complexities associated with data sourcing and pre-training. However, a notable gap in current research is the limited attention given to capability misalignment within LLMs. Future research should prioritize understanding the knowledge boundaries in capability alignment to address hallucinations effectively.
5.3. Mitigating Inference-related Hallucination
Decoding strategies in LLMs play a pivotal role in determining the factuality and faithfulness of the generated content. However, as analyzed in Section § 3.3, imperfect decoding often results in outputs that might lack factuality or stray from the original context. In this subsection, we explore two advanced strategies aimed at refining the decoding strategy to enhance both the factuality and faithfulness of the LLMsâ outputs.
5.3.1. Factuality Enhanced Decoding
Factuality Enhanced Decoding aims to improve the reliability of outputs from LLMs by prioritizing the factuality of the information they generate. This line of methods focuses on aligning model outputs closely with established real-world facts, thereby minimizing the risk of disseminating false or misleading information.
Factuality Decoding. Considering the randomness in the sampling process can introduce non-factual content into open-ended text generation, Lee et al. (2022b) introduced the factual-nucleus sampling algorithm that dynamically adjusts the nucleus probability $p$ throughout sentence generation. By dynamically adjusting the nucleus probability based on decay factors and lower boundaries and resetting the nucleus probability at the beginning of every new sentence, the decoding strategy strikes a balance between generating factual content and preserving output diversity. Moreover, some studies (Burns et al., 2022; Moschella et al., 2022) posit that the activation space of LLMs contains interpretable structures related to factuality. Building on this idea, Li et al. (2023f) introduced Inference-Time Intervention (ITI). This method first identifies a direction in the activation space associated with factually correct statements and then adjusts activations along the truth-correlated direction during inference. By repeatedly applying such intervention, LLMs can be steered towards producing more factual responses. Similarly, Chuang et al. (2023) delved into enhancing the factuality of LLMâs decoding process from a perspective of factual knowledge storage. They exploit the hierarchical encoding of factual knowledge within transformer LLMs, noting that lower-level information is captured in earlier layers and semantic information in the later ones. Drawing inspiration from (Li et al., 2022a), they introduce DoLa, a strategy that dynamically selects and contrasts logits from different layers to refine decoding factuality. By placing emphasis on knowledge from higher layers and downplaying that from the lower layers, DoLa showcases its potential to make LLMs more factual, thus reducing hallucinations.
Post-editing Decoding. Unlike methods that directly modify the probability distribution to prevent hallucinations during the initial decoding, post-editing decoding seeks to harness the self-correction capabilities of LLMs (Pan et al., 2023) to refine the originally generated content without relying on an external knowledge base. Dhuliawala et al. (2023) introduced the Chain-of-Verification (COVE), which operates under the assumption that, when appropriately prompted, LLMs can self-correct their mistakes and provide more accurate facts. Starting with an initial draft, it first formulates verification questions and then systematically answers those questions in order to finally produce an improved revised response. Similarly, Ji et al. (2023b) focused on the medical domain and introduced an iterative self-reflection process. This process leverages the inherent ability of LLMs to first generate factual knowledge and then refine the response until it aligns consistently with the provided background knowledge.
Discussion. Factuality decoding methods, which typically assess the factuality at each decoding step, can offer substantial improvements. Furthermore, due to their plug-and-play nature, they allow for application without the need for computation-intensive training. Nevertheless, one of the primary limitations of these methods lies in balancing factual accuracy with maintaining the diversity and informativeness of the generated content, which can sometimes lead to compromises in either aspect. On the other hand, post-editing decoding strategies, despite their effectiveness, heavily rely on the self-correction capabilities of LLMs, which may be unreliable. Furthermore, applying self-reflection can be time-consuming, limiting their practicality for real-time applications. Hence, it is crucial to achieve an optimal balance between factuality and computational efficiency.
5.3.2. Faithfulness Enhanced Decoding
On the other hand, Faithfulness Enhanced Decoding prioritizes alignment with the provided context and also emphasizes enhancing the consistency within the generated content. Thus, in this section, we summarize existing work into two categories, including Context Consistency and Logical Consistency.
Context Consistency. In the era of LLMs, the issue of faithfulness hallucination typically lies in insufficient attention to the given context, which inspired numerous research to design inference-time strategies to enhance context consistency. Shi et al. (2023a) proposed context-aware decoding (CAD), which modifies the modelâs original output distribution in a contrastive formulation (Li et al., 2022a). By amplifying the difference between output probabilities with and without context, CAD encourages the LLM to focus more on contextual information rather than over-rely on prior knowledge. However, due to the inherent trade-off between diversity and context attribution (Zhang et al., 2021; Gu et al., 2022), overemphasizing contextual information can reduce diversity. To address this, Chang et al. (2023a) introduced a dynamic decoding algorithm to bolster faithfulness while preserving diversity. Specifically, the algorithm involves two parallel decoding steps, one with the context and one without. During the decoding, the KL divergence between two token distributions serves as a guiding signal, indicating the relevance of the source context. This signal is utilized to dynamically adjust the sampling temperature to improve source attribution when the source is relevant. In a parallel line of work, Choi et al. (2023) introduced knowledge-constrained decoding (KCD), which employed a token-level hallucination detection discriminator to identify contextual hallucinations and then guides the faithful generation process by reweighing the token distribution. In addition to modifying output distribution in place to enhance contextual attention, another line of work has explored a generic post-edit approach to enhance faithfulness. Gao et al. (2023a) adopted a research-and-revise workflow, where the research stage raises questions about various aspects of the modelâs initial response and gathers evidence for each query, while the revision stage detects and revises any disagreements between the modelâs response and the evidence. Similarly, Lei et al. (2023) first detected contextual hallucinations at both the sentence and entity levels and then incorporated the judgments to refine the generated response. Moreover, several studies have explored methods to overcome the softmax bottleneck, which constrains the expression of diversity and faithful representations. These approaches include employing a mixture of Softmax, which uses multiple hidden states to compute softmax multiple times and merge the resulting distributions (Yang et al., 2019) and incorporating pointer networks, which enables LLMs to copy the context words (Chang et al., 2023b), thereby reducing context hallucinations.
Logical Consistency. Inspired by the human thinking process, chain-of-thought (Wei et al., 2022) has been introduced to encourage LLMs to decompose complex problems into explicitly intermediate steps, thereby enhancing the reliability of the reasoning process (Chu et al., 2023b). Despite effective, recent research (Lanham et al., 2023; Turpin et al., 2023) demonstrated that the intermediate rationales generated by LLMs do not faithfully capture their underlying behavior. A branch of research has been inspired to improve the consistency of intermediate rationales generated by LLMs, particularly in multi-step reasoning (Cobbe et al., 2021) and logical reasoning (Basso, 1993). To enhance the self-consistency in chain-of-thought, Wang et al. (2023f) employed a knowledge distillation framework. They first generate a consistent rationale using contrastive decoding (Li et al., 2022a) and then fine-tune the student model with a counterfactual reasoning objective, which effectively eliminates reasoning shortcuts (Branco et al., 2021) that derive answers without considering the rationale. Furthermore, by employing contrastive decoding directly, LLMs can reduce surface-level copying and prevent missed reasoning steps (OâBrien and Lewis, 2023). In addition, Li et al. (2024a) conducted a deep analysis of the causal relevance among the context, CoT, and answer during unfaithful reasoning. Analysis revealed that the unfaithfulness issue lies in the inconsistencies in the context information obtained by the CoT and the answer. To address this, they proposed inferential bridging, which takes the attribution method to recall contextual information as hints to enhance CoT reasoning and filter out noisy CoTs that have low semantic consistency and attribution scores to the context. Paul et al. (2024) decomposed the reasoning process into two modules: an inference module, which employs Direct Preference Optimization (Rafailov et al., 2023) to align the LLM towards preferring correct reasoning chains over counterfactual chains, and a reasoning module, which encourages the LLM to reason faithfully over the reasoning steps using a counterfactual and causal preference objective. Compared to natural language reasoning, logical reasoning demands rigorous logical calculation, whereas plain text often lacks precise logical structure, leading to unfaithful reasoning. To address this, Xu et al. (2024) introduced Symbolic CoT (SymbCoT), which incorporates symbolic expressions within CoT to describe intermediate reasoning steps. Specifically, SymbCoT translates the natural language context into a symbolic representation and then formulates a step-by-step plan to address the logical reasoning problem, followed by a verifier to check the translation and reasoning chain, thereby ensuring faithful logical reasoning.
Discussion. Faithfulness Enhanced Decoding significantly advances the alignment of LLM outputs with provided contexts and enhances the internal consistency of the generated content. However, strategies such as context-aware decoding often lack adaptive mechanisms, limiting their effectiveness in scenarios that demand dynamic attention to context. Furthermore, many decoding strategies require the integration of additional models that do not focus on context, introducing significant computational overhead and reducing efficiency.
6. Hallucinations in Retrieval Augmented Generation
Retrieval Augmented Generation (RAG) has emerged as a promising strategy to mitigate hallucinations and improve the factuality of LLM outputs (Lewis et al., 2020b; Izacard et al., 2023; Ram et al., 2023; Shi et al., 2023c). By incorporating large-scale external knowledge bases during inference, RAG equips LLMs with up-to-date knowledge, thus reducing the potential risk of hallucination due to the inherent knowledge boundaries of LLMs (Ren et al., 2023a). Despite being designed to mitigate LLM hallucinations, retrieval-augmented LLMs can still produce hallucinations (Barnett et al., 2024). Hallucinations in RAG present considerable complexities, manifesting as outputs that are either factually inaccurate or misleading. These hallucinations occur when the content generated by the LLM does not align with real-world facts, fails to accurately reflect the userâs query, or is not supported by the retrieved information. Such hallucinations can stem from two primary factors: retrieval failure (§ 6.1) and generation bottleneck (§ 6.2). Through a comprehensive analysis of the limitations present in current RAG systems, we aim to shed light on potential improvements for retrieval-augmented LLMs, paving the way for more reliable information retrieval systems.
6.1. Retrieval Failure
The retrieval process is a crucial initial step in the RAG framework, tasked with retrieving the most relevant information for information-seeking queries. Consequently, failures in the retrieval stage can have serious downstream effects on the RAG pipeline, leading to hallucinations. These failures typically stem from three primary parts: the formulation of user queries, the reliability and scope of retrieval sources, and the effectiveness of the retriever.
6.1.1. User Queries
User queries play a fundamental role in guiding the retrieval process with RAG systems. The specificity and clarity of these queries critically influence the effectiveness of retrieval outcomes. In this section, we discuss factors that may contribute to hallucinations from three perspectives: blind retrieval, misinterpretation of ambiguous queries, and the challenges in accurate retrieval of complex queries. Some examples are presented in Table 5 for a better understanding.
Table 5. Examples of each category of User Queries that may lead to LLM hallucinations. Content marked in Red represents the hallucinatory output.
Type Example Dialog Explanation Retrieval Intent Retrieved context: At high altitudes, water boils at lower temperatures than at sea level, such as 95°C at elevations above 2,000 meters. This altitude-induced reduction can affect cooking times and methods. Query: What is the boiling point of water at sea level? Response: The boiling point of water at sea level is 95°C. This query involves a basic scientific fact that should be available within the modelâs parametric knowledge. However, the system inappropriately retrieves and uses altitude-specific information about boiling temperatures, leading to an incorrect response for sea-level conditions. Ambiguous Queries Retrieved context: The Hennessey Venom GT famously set a speed record by completing a mile on a racetrack in 32 seconds, highlighting its performance in motorsport events. Query: Whatâs the record for the fastest mile run on track? Response: The fastest mile on a track was completed in 32 seconds by the Hennessey Venom GT. The query is ambiguous because it does not specify whe- ther it refers to a human runner or a vehicle. The retrieval system erroneously pulls information related to car racing records instead of athletics. Complex Queries Retrieved context: Alexander Fleming, known for his ground- breaking work in discovering penicillin, significantly influenced modern antibiotics. Flemingâs discovery saved countless lives. Query: Which university did the scientist who discovered penicillin graduate from? Response: Alexander Fleming graduated from Oxford University. The retrieval system only manages to fetch information about Flemingâs professional achievements in the discovery of penicillin. However, the document does not provide informa- tion about his educational background, thus the model generates a hallucinatory answer.
Retrieval Intent Decisions. Not all queries necessitate retrieval. Blind retrieval for queries that do not require external knowledge can counterproductively lead to misleading responses. As shown in Table 5, the query about âthe boiling point of water at sea levelâ pertains to a basic scientific fact that the model could address without external retrieval. However, the retrieval system was inappropriately activated, blindly retrieving inaccurate information and consequently leading to an undesirable response. Consequently, several studies (Mallen et al., 2023; Ding et al., 2024; Ni et al., 2024; Zhang et al., 2024b) have proposed to make a shift from passive retrieval to adaptive retrieval. In general, these strategies can be divided into two categories: heuristic-based and self-aware judgment. Heuristic-based methods employ heuristic rules to determine the necessity of retrieval. For instance, Mallen et al. (2023) observed a positive correlation between LLMsâ memorization capabilities and entity popularity and suggested triggering retrieval only when the entity popularity in the user query falls below a certain threshold. Similarly, Jeong et al. (2024) determined the timing of retrieval based on the query complexity, whereas Asai et al. (2023) considered whether the query is factual relevant. Self-aware judgment leverages the modelsâ intrinsic judgment to decide the necessity for information retrieval. Feng et al. (2023c), Ren et al. (2023b) and Wang et al. (2023c) directly prompted LLMs for retrieval decisions, recognizing that LLMs possess a certain level of awareness regarding their knowledge boundaries (Kadavath et al., 2022; Yin et al., 2023b). Moreover, Jiang et al. (2023b) introduced an active retrieval strategy that triggers retrieval only when the LLM generates low-probability tokens. Similarly, Su et al. (2024a) not only considered the uncertainty of each token but also its semantic contribution and impact on the subsequent context. More recently, Cheng et al. (2024) proposed four orthogonal criteria for determining the retrieval timing, which include intent-aware, knowledge-aware, time-sensitive-aware, and self-aware.
Ambiguous Queries. Ambiguous user queries, containing omission, coreference, and ambiguity, significantly complicate the retrieval systemâs ability to fetch precisely relevant information, thereby increasing the likelihood of generating undesirable responses. As shown in Table 5, due to the ambiguity of the query about âthe record for the fastest mile run on trackâ, the retrieval system erroneously retrieved information from automobile racing events, which led the model to generate a response suited for vehicles instead of athletes. A prevalent mitigation strategy is query rewriting, where queries are refined and decontextualized to better match relevant documents. Wang et al. (2023h) and Jagerman et al. (2023) have explored prompting approaches where the LLM is prompted to generate a pseudo-document or rationale based on the original query, which is then used for further retrieval. Additionally, Ma et al. (2023) introduced a trainable rewriter which is trained using the feedback from the LLM via reinforcement learning. Mao et al. (2024) employed the feedback signals from the reranker to train the rewrite model, thus eliminating the reliance on annotated data. However, the challenges deepen in conversational search, which encounters a more complex issue of context-dependent query understanding with the lengthy conversational history. Addressing this, Yoon et al. (2024) proposed a similar framework for optimizing the LLM to generate retriever-preferred query rewrites. This operated by generating a variety of queries and then using the preference of the rank of retrieved passage to optimize the query rewriting model.
Complex Queries. Complex user queries, characterized by requiring intensive reasoning (Su et al., 2024b) or encompassing multiple aspects (Shao et al., 2024; Wang et al., 2024b), pose significant challenges to the retrieval system. Such queries require advanced understanding and decomposition capabilities, which may exceed the current capabilities of the current retrieval methods based on keyword or semantic matching, often leading to partial or incorrect retrievals. For example, as shown in Table 5, due to the multi-step nature of the query about âWhich university did the scientist who discovered penicillin graduate from?â, direct retrieval often leads to incomplete results, thereby resulting in hallucinatory responses. A common approach involves query decomposition, where the complex query is decomposed into sub-queries to facilitate more accurate information retrieval. For instance, Wang et al. (2024b) implemented a sub-aspect explorer that utilizes the extensive world knowledge embedded LLMs to identify potential sub-aspects of user queries, thereby providing explicit insights into the userâs underlying intents. Similarly, Shao et al. (2024) concentrated on the demanding task of expository writing, aiming at retrieving comprehensive information to compose Wikipedia-like articles from scratch on a specific topic. This approach involves decomposing the topic into various perspectives and simulating multi-turn conversations with LLMs, each personified with different perspectives for question asking. Additionally, Cao et al. (2023b) and Chu et al. (2024) explored knowledge-intensive complex reasoning and employed a divide-and-conquer strategy. This strategy begins with decomposing complex questions into question trees, where at each node, the LLM retrieves and aggregates answers from diverse knowledge sources.
6.1.2. Retrieval Sources
The reliability and scope of retrieval sources are crucial determinants of the efficacy of RAG systems. Effective retrieval depends not only on the clarity of the user queries but also on the quality and comprehensiveness of the sources from which information is retrieved. When these sources contain factually incorrect or outdated information, the risk of retrieval failures increases significantly, potentially leading to the generation of incorrect or misleading information.
As the landscape of content creation evolves with the rapid advancement of Artificial Intelligence Generated Content (AIGC) (Cao et al., 2023a), an increasing volume of LLM-generated content is permeating the internet, subsequently becoming integrated into retrieval sources (Chen and Shu, 2023). This integration is reshaping the dynamics of information retrieval, as evidenced by recent empirical studies (Dai et al., 2023; Xu et al., 2023a) suggesting that modern retrieval models tend to favor LLM-generated content over human-authored content. Recent research (Chen et al., 2024) has explored the implications of progressively integrating LLM-generated content into RAG systems. The findings indicate that, without appropriate intervention, human-generated content may progressively lose its influence within RAG systems. Additionally, Tan et al. (2024a) investigated the performance of RAG systems when incorporating LLM-generated into retrieved contexts, revealing a significant bias favoring generated contexts. This bias stems from the high similarity between generated context and questions, as well as the semantic incompleteness of retrieved contexts. More seriously, the propensity of LLMs to produce factually inaccurate hallucinations exacerbates the reliability issues of retrieval sources. As LLM-generated content often contains factual errors, its integration into retrieval sources can mislead retrieval systems, further diminishing the accuracy and reliability of the information retrieved.
To combat these biases, several approaches have been explored. Inspired by common practice in pre-training data processing (Black et al., 2022), Asai et al. (2024) proposed a scenario that incorporates a quality filter designed to ensure the high quality of the retrieval datastore. Additionally, Pan et al. (2024) proposed Credibility-aware Generation (CAG), which equips LLMs with the ability to discern and handle information based on its credibility. This approach assigns different credibility levels to information, considering its relevance, temporal context, and the trustworthiness of its source, thus effectively reducing the impact of flawed information in RAG systems.
6.1.3. Retriever
When the user query is explicit and the retrieval source is reliable, the effectiveness of the retrieval process depends crucially on the performance of the retriever. In such scenarios, the retrieverâs effectiveness is significantly compromised by improper chunking and embedding practices.
Chunking. Given the extensive nature of retrieval sources, which often encompass lengthy documents like web pages, it poses significant challenges for LLMs with limited context length. Thus, chunking emerges as an indispensable step in RAG, which involves segmenting these voluminous documents into smaller, more manageable chunks to provide precise and relevant evidence for LLMs. According to actual needs, the chunking granularity ranges from documents to paragraphs, even sentences. However, inappropriate retrieval granularity can compromise the semantic integrity and affect the relevance of retrieved information (Nair et al., 2023), thereby affecting the performance of LLMs. Fixed-size chunking, which typically breaks down the documents into chunks of a specified length such as 100-word paragraphs, serves as the most crude and prevalent strategy of chunking, which is widely used in RAG systems (Guu et al., 2020; Lewis et al., 2020b; Borgeaud et al., 2022). Considering fixed-size chunking falls short in capture structure and dependency of lengthy documents, Sarthi et al. (2024) proposed RAPTOR, an indexing and retrieval system. By recursively embedding, clustering, and summarizing chunks of text, RAPTOR constructs a tree to capture both high-level and low-level details. When retrieval, RAPTOR enables LLMs to integrate information from different levels of abstraction, providing a more comprehensive context for user queries. Instead of chunking text with a fixed chunk size, semantic chunking adaptively identifies breakpoints between sentences through embedding similarity, thereby preserving semantic continuity (Kamradt, 2024). Furthermore, Chen et al. (2023c) pointed out the limitations of the existing retrieval granularity. On the one hand, while a coarser retrieval with a longer context can theoretically provide a more comprehensive context, it often includes extraneous details that could potentially distract LLMs. On the other hand, a fine-grain level can provide more precise and relevant information, it has limitations such as not being self-contained and lacking necessary contextual information. To address these shortcomings, Chen et al. (2023c) introduced a novel retrieval granularity, proposition, which is defined as atomic expressions within the text, each encapsulating a distinct factoid and presented in a concise self-contained natural language format.
Embedding. Once the retrieval text is chunked, text chunks are subsequently transformed into vector representation via an embedding model. Such a representation scheme is supported by the well-known data structure of vector database (Jing et al., 2024), which systematically organizes data as key-value pairs for efficient text retrieval. In this manner, the relevance score can be computed according to the similarity function between the text representation and query representation. However, a sub-optimal embedding model may compromise performance, which affects the similarity and matching of chunks to user queries, potentially misleading LLMs. Typically, a standard embedding model (Izacard et al., 2022; Gao et al., 2021b; Karpukhin et al., 2020b; Zhao et al., 2024b) learns the query and text representations with encoder-based architecture (e.g. BERT (Devlin et al., 2019), RoBERTa (Liu et al., 2019)) via contrastive learning (van den Oord et al., 2018), where the loss is constructed by contrasting a positive pair of query-document against a set of random negative pairs. However, these embeddings showcase their limitations when applied to new domains, such as medical and financial applications (Thakur et al., 2021; Muennighoff et al., 2023). In these cases, recent studies (Shi et al., 2023c; Xiao et al., 2023; Ovadia et al., 2023; de Luis Balaguer et al., 2024) propose to fine-tune the embedding models on domain-specific data to enhance retrieval relevance. For example, REPLUG (Shi et al., 2023c) utilizes language modeling scores of the answers as a proxy signal to train the dense retriever. More recently, Muennighoff et al. (2024) have introduced generative representational instruction tuning where a single LLM is trained to handle both generative and embedding tasks, which largely reduces inference latency in RAG by caching representations. Despite these advancements, the field faces challenges, particularly with the fine-tuning of high-performing yet inaccessible embedding models, such as OpenAIâs text-embedding-ada-002. Addressing this gap, Zhang et al. (2024c) introduced a novel approach for fine-tuning a black-box embedding model by augmenting it with a trainable embedding model which significantly enhances the performance of the black-box embeddings.
6.2. Generation Bottleneck
After the retrieval process, the generation stage emerges as a pivotal point, responsible for generating content that faithfully reflects the retrieved information. However, this stage can encounter significant bottlenecks that may lead to hallucinations. We summarize two key capabilities of LLMs that are closely related to these bottlenecks: contextual awareness and contextual alignment. Each plays an important role in ensuring the reliability and credibility of the RAG system.
6.2.1. Contextual Awareness
Contextual awareness involves understanding and effectively utilizing contextual information retrieved. This section discusses the key factors that impact the LLMâs ability to maintain contextual awareness, which can be categorized into three main parts: (1) the presence of noisy retrieval in context, (2) context conflicts, and (3) insufficient utilization of context information.
Noisy Context. As emphasized in § 6.1, the failure in the retrieval process may inevitably introduce irrelevant information, which will propagate into the generation stage. When the generator is not robust enough to these irrelevant retrievals, it will mislead the generator and even introduce hallucinations (Cuconasu et al., 2024).
Yoran et al. (2023) conducted a comprehensive analysis on the robustness of current retrieval-augmented LLMs, revealing a significant decrease in performance with random retrieval. While using an NLI model to filter out irrelevant passages is effective, this method comes with the trade-off of inadvertently discarding some relevant passages. A more effective solution is to train LLMs to ignore irrelevant contexts by incorporating irrelevant contexts in training data. Similarly, Yu et al. (2023d) introduced Chain-of-Note, which enables LLMs to first generate reading notes for retrieved contexts and subsequently formulate the final answer. In this way, LLMs can not only filter irrelevant retrieval to improve noise robustness but also respond with unknown when retrieval is insufficient to answer user queries. In addition to improving LLM robustness by learning to ignore irrelevant content in the context, several studies (Li, 2023; Jiang et al., 2023a; Xu et al., 2023b; Wang et al., 2023a) propose to compress the context to filter out irrelevant information. Specifically, Li (2023) and Jiang et al. (2023a) made use of small language models to compute self-information and perplexity for prompt compression, finding the most informative content. Similarly, Wang et al. (2023a) proposed to filter out irrelevant content and leave precisely supporting content based on lexical and information-theoretic approaches. Besides, efforts have been also made to employ summarization models as compressors. Xu et al. (2023b) presented both extractive and abstractive compressors, which are trained to improve LLMsâ performance while keeping the prompt concise. Liu et al. (2023e) involved summarization compression and semantic compression, where the former achieves compression by summarizing while the latter removes tokens with a lower impact on the semantic.
Context Conflict. Retrieval-augmented LLMs generate answers through the combined effect of parametric knowledge and contextual knowledge. As discussed in § 3.3.2, LLMs may sometimes exhibit over-confidence, which can bring new challenges to the faithfulness of RAG systems when facing knowledge conflicts. Knowledge conflicts in RAG are situations where contextual knowledge contradicts LLMsâ parametric knowledge. Longpre et al. (2021) first investigated knowledge conflicts in open-domain question answering, where conflicts are automatically created by replacing all spans of the gold answer in the retrieval context with a substituted entity. Findings demonstrate that generative QA reader models (e.g. T5) tend to trust parametric memory over contextual information. By further training the retriever to learn to trust the contextual evidence with augmented training examples by entity substitution, the issue of over-reliance on parametric knowledge is mitigated. Similar findings are also reported by Li et al. (2023g) who demonstrated that fine-tuning LLMs on counterfactual contexts can effectively improve the controllability of LLMs when dealing with contradicts contexts. Also building upon counterfactual data augmentation, Neeman et al. (2023) trained models to predict two disentangled answers, one based on contextual knowledge and the other leveraging parametric knowledge to address knowledge conflicts. Besides, Zhou et al. (2023c) introduced two effective prompting-based strategies, namely opinion-based prompts and counterfactual demonstrations. Opinion-based prompts transform the context to narratorsâ statements, soliciting the narratorsâ opinions, whereas counterfactual demonstrations employ counterfactual instances to improve faithfulness in situations of knowledge conflict. While Longpre et al. (2021) and Li et al. (2023g) concentrated their research on the context of a limited single evidence setting, Chen et al. (2022b) further expanded this study to consider a more realistic scenario in which models consider multiple evidence passages and find models rely almost exclusively on contextual evidence.
Considering previous studies (Longpre et al., 2021; Li et al., 2023g) mostly focused on smaller models, Xie et al. (2023) raised doubts about the applicability of their conclusions in the era of LLMs. Such heuristic entity-level substitution may lead to incoherent counter-memory, thereby making it trivial for LLMs to overlook the construct knowledge conflicts. By directly eliciting LLMs to generate a coherent counter-memory that factually conflicts with the parametric memory, LLMs exhibit their high receptivity to external evidence.
Context Utilization. Despite successfully retrieving evidence relevant to factoid queries, LLMs can encounter a significant performance degradation due to insufficient utilization of the context, especially for information located in the middle of the long context window, a notable issue known as the lost-in-the-middle phenomenon (Liu et al., 2023f). Beyond factoid QA, recent studies have further demonstrated such a middle-curse also holds in abstractive summarization (Ravaut et al., 2024), long-form QA (Chen et al., 2023d) and passage ranking (Tang et al., 2023). One potential explanation lies in the use of rotary positional embedding (RoPE) (Su et al., 2021), which is widely used in open-source LLMs, due to its excellent performance in length extrapolation (Zhao et al., 2023a). As a representative relative position embedding, RoPE features a long-term decay property, which inherently biases the LLM to give precedence to current or proximate tokens, thereby diminishing its attention on those that are more distant. Another contributing factor is that the most salient information often resides at the beginning or the end of pre-training data, a characteristic commonly observed in news reports (Ravaut et al., 2024). Such an issue brings forth challenges in retrieval-augmented LLMs, as retrieval-augmented LLMs are typically designed with extensive lengths to accommodate more retrieval documents.
To mitigate this crucial issue, He et al. (2023a) introduced several tasks specially designed for information seeking to enhance the capability of information utilization by explicitly repeating the question and extracting the index of supporting documents before generating answers. Furthermore, Zhang et al. (2024a) introduced Multi-scale Positional Encoding (Ms-PoE), which mitigates the long-term decay effect characteristic of RoPE by rescaling position indices. Ms-PoE provides a plug-and-play solution to enhance the ability of LLMs to effectively capture information in the middle of the context without the need for additional fine-tuning. Besides, Ravaut et al. (2024) proposed hierarchical and incremental summarization, which effectively preserves the salient information and compresses the length of context to avoid the middle-curse.
6.2.2. Contextual Alignment
Contextual alignment ensures that LLM outputs faithfully align with relevant context. This section outlines the primary components of contextual alignment, which include: (1) source attribution and (2) faithful decoding.
Source Attribution. Source attribution (Huang et al., 2024b) in retrieval-augmented LLMs refers to the process by which the model identifies and utilizes the origins of information within its generation process. This component is crucial for ensuring that the outputs of RAG systems are not only relevant but also verifiable and grounded in credible sources.
To achieve source attribution in RAG systems, recent studies have been explored, which can be categorized into three lines based on the type of attribution. (1) Plan-then-Generate: Fierro et al. (2024) introduced the blueprint model for attribution, which conceptualizes text plans as a series of questions that serve as blueprints for generation process, dictating both the content and the sequence of the output. Compared with abstractive questions, Huang et al. (2024a) enabled the model to first ground to extractive evidence spans, which guides the subsequent generation process. Leveraging either abstract questions or extractive spans as planning facilitates a built-in attribution mechanism, as they provide a natural link between retrieved information and the subsequent generation. Similarly, Slobodkin et al. (2024) broke down the conventional end-to-end generation process into three intuitive stages: content selection, sentence planning, and sentence fusion. By initially identifying relevant source segments and subsequently conditioning the generation process on them, the selected segments naturally serve as attributions. (2) Generate-then-Reflect: Asai et al. (2023) proposed training the LLM to generate text with reflection tokens. These reflection tokens empower the LLM to decide whether to retrieve, assess the relevance of the retrieved document, and critique its own generation to ensure attributability. By critiquing its generation. Furthermore, Ye et al. (2023) introduced AGREE, designed to facilitate self-grounding in LLMs. AGREE trains LLMs to generate well-grounded claims with citations and identify claims that lack verification. An iterative retrieval process is then employed to actively seek additional information for these unsupported statements. (3) Self-Attribution: In addition to leveraging external supervised signals for attribution, Qi et al. (2024) proposed a self-attribution mechanism that utilizes model-internal signals. It operates by first identifying context-sensitive answer tokens, which are then paired with retrieved documents that contributed to the model generation via saliency methods.
Faithful Decoding. Despite significant optimizations in the RAG pipeline that facilitate the incorporation of highly relevant content into the modelâs context, current LLMs still cannot guarantee faithful generation. The unfaithful utilization of relevant context by LLMs undermines the reliability of their outputs, even when the sources of information are verifiably accurate. Wu et al. (2024b) analyzed the modelâs knowledge preference when internal knowledge conflicts with contextual information and observed the tug-of-war between the LLMâs internal prior and external evidence. To tackle this issue, recent research (Shi et al., 2023a; Wu et al., 2024a) has focused on faithful decoding within RAG systems, aiming to improve the modelsâ ability to generate content that faithfully aligns with contextual information. Shi et al. (2023a) presented context-aware decoding, which modifies the modelâs original output probability distribution into the pointwise mutual information (PMI) formulation. The strategy operates by amplifying the difference between the output probabilities when a model is used with and without context, thereby enhancing the faithfulness of LLMs to the provided context. Li et al. (2024b) adopted a semi-parametric language modeling approach (Khandelwal et al., 2020) which facilitates the integration of contextual spans of arbitrary length into LM generations. The generation is then verified via speculative decoding, further ensuring model faithfulness. More recently, Wu et al. (2024a) proposed faithfulness-oriented decoding, which leverages a lightweight faithfulness detector to monitor the beam-search process. The detector leverages fine-grained decoding dynamics including sequence likelihood, uncertainty quantification, context influence, and semantic alignment to synchronously detect unfaithful sentences. When an unfaithful generation is detected, it triggers the backtrack operation and selects the beam with the more faithful score, thus ensuring greater faithfulness to the retrieval sources.
7. Future discussion
As the field of research on hallucinations in LLMs continues to evolve, our focus shifts towards the next horizon of inquiry. We explore prospective areas of study, notably the phenomenon of hallucinations in vision-language models (§ 7.1) and the challenge of delineating and understanding knowledge boundaries within LLMs (§ 7.2).
7.1. Hallucination in Large Vision-Language Models
Enabling the visual perception ability, along with exceptional language understanding and generation capabilities, Large Vision-Language Models (LVLMs) have exhibited remarkable vision-language capabilities (Zhu et al., 2023a; Liu et al., 2023d; Yu et al., 2021; Huang et al., 2023b; Maaz et al., 2023; Chen et al., 2023b; Yu et al., 2023a; Zellers et al., 2019). Unlike previous pre-trained multi-modal models that gain limited vision-language abilities from large-scale visual-language pre-training datasets (Wang et al., 2022; Li et al., 2023d; Luo et al., 2020; Zhong et al., 2023), LVLMs exploit advanced LLMs to unleash the power of interacting with humans and the environment. The consequent diverse applications of LVLMs also bring new challenges to maintaining the reliability of such systems. Recent studies have revealed that current LVLMs are suffering from multi-modal hallucinations, where models provide responses misaligned with the corresponding visual information (Liu et al., 2024; Tong et al., 2024; Guan et al., 2023). Such multi-modal hallucinations could cause unexpected behaviors when applying LVLMs to real-world scenarios, which therefore had to be further investigated and mitigated.
Li et al. (2023c) and Lovenia et al. (2023) took the first step towards evaluating the object hallucinations in the LVLMs. Evaluations and experiments reveal that current LVLMs are prone to generate inconsistent responses with respect to the associated image, including non-existent objects, wrong object types, and attributes, incorrect semantic relationships, etc. (Wang et al., 2023g; Zhai et al., 2023). Furthermore, Liu et al. (2023g), Zong et al. (2023) and Liu et al. (2023b) show that LVLMs can be easily fooled and experience a severe performance drop due to their over-reliance on the strong language prior, as well as its inferior ability to defend against inappropriate user inputs (Jeong, 2023; Han et al., 2024). Jiang et al. (2024), Wang et al. (2023g) and Jing et al. (2023) took a step forward to holistically evaluate multi-modal hallucination. Whatâs more, when presented with multiple images, LVLMs sometimes mix or miss parts of the visual context, as well as fail to understand temporal or logical connections between them, which might hinder their usage in many scenarios, yet properly identifying the reason for such disorders and tackling them still requires continued efforts. Despite the witnessed perception errors, LVLMs can generate flawed logical reasoning results even when correctly recognizing all visual elements, which remains further investigation.
Efforts have been made towards building a more robust large vision-language model. Gunjal et al. (2023), Lu et al. (2023), Wang et al. (2024a), and Liu et al. (2023g) proposed to further finetune the model for producing more truthful and helpful responses. Another line of work chooses to post-hoc rectify the generated inconsistent content, such as (Zhou et al., 2023a), and (Yin et al., 2023a), which introduced expert models. To free from the external tools, Leng et al. (2023), Huang et al. (2023c), and Zhao et al. (2024a) tried to fully utilize the LVLM itself to alleviate hallucinations. Though proved to be effective, those methods usually require additional data annotations, visual experts, training phases, and computational costs, which prevent LVLMs from effectively scaling and generalizing to various fields. Thus, more universal approaches are expected to build a more reliable system, such as faithful and large-scale visual-text pre-training and alignment methods.
7.2. Understanding Knowledge Boundary in LLMs
Despite the impressive capacity to capture factual knowledge from extensive data, LLMs still face challenges in recognizing their own knowledge boundaries. This shortfall leads to the occurrence of hallucinations, where LLMs confidently produce falsehoods without an awareness of their own knowledge limits (Pacchiardi et al., 2023; Ren et al., 2023b; Zhao et al., 2023c). Numerous studies delve into probing knowledge boundaries of LLMs, utilizing strategies such as evaluating the probability of a correct response in a multiple-choice setting (Kadavath et al., 2022), or quantifying the modelâs output uncertainty by evaluating the similarity among sets of sentences with uncertain meanings.
Furthermore, a line of work (Moschella et al., 2022; Burns et al., 2022; Li et al., 2023f; Azaria and Mitchell, 2023) has revealed that LLMs contain latent structures within their activation space that relate to beliefs about truthfulness. Recent research (Slobodkin et al., 2023) also found substantial evidence for LLMsâ ability to encode the unanswerability of questions, despite the fact that these models exhibit overconfidence and produce hallucinations when presented with unanswerable questions. Nonetheless, Levinstein and Herrmann (2023) have employed empirical and conceptual tools to probe whether or not LLMs have beliefs. Their empirical results suggest that current lie-detector methods for LLMs are not yet fully reliable, and the probing methods proposed by Burns et al. (2022) and Azaria and Mitchell (2023) do not adequately generalize. Consequently, whether we can effectively probe LLMsâ internal beliefs is ongoing, requiring further research.
8. Conclusion
In this comprehensive survey, we have undertaken an in-depth examination of hallucinations within large language models, delving into the intricacies of their underlying causes, pioneering detection methodologies as well as related benchmarks, and effective mitigation strategies. Although significant strides have been taken, the conundrum of hallucination in LLMs remains a compelling and ongoing concern that demands continuous investigation. Moreover, we envision this survey as a guiding beacon for researchers dedicated to advancing robust information retrieval systems and trustworthy artificial intelligence. By navigating the complex landscape of hallucinations, we hope to empower these dedicated individuals with invaluable insights that drive the evolution of AI technologies toward greater reliability and safety.
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